Critical Process Died on my new build PC

Grianne · 25 Feb 2018

Hi guys, last week I built my new pc, I installed Windows 10 on an Adata ssd and all worked for a few days (I updated OS and drivers, of course). Two days ago I mounted another hdd, I installed all softwares I need, I worked for hours, then my pc started crashing for a "critical process died" error.
What I have done to solve it:
1) sfc /scannow: cannot work because pc crashed
2) chkdsk (and other tool like crystal disk info): hdd and ssd are okay
3) memory test: no problem
4) clean install: i formatted my c drive and reinstall OS twice!

Nothing seems to work (I tried also DISM command) and I cannot use Windows Update. How can I fix? Help me, please

My build:
Ryzen 1700x
Asrock AB350 Pro4
GTX 1050 ti
Ram Corsair 3200 C16 Vengeance (2x8)
SSD Adata PCI-E
PSU Corsair 650 W
Cooler Scythe Mugen 5
HDD Toshiba

axe0 · 26 Feb 2018

Hi Grianne,

Welcome to 10Forums and sorry for the delay in response.

Please upload the chkdsk log, if any is available
Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
Please update the motherboard BIOS to version 3.40.

What memory test did you use?

Grianne · 26 Feb 2018

axe0 said:

Please upload the chkdsk log, if any is available

CHKDSKResults.txt file created on my desktop is empty, i can upload a screenshot of event viewer but it's in italian :\

Please update the motherboard BIOS to version 3.40.

Done. There's a newer version but i followed your advice.

What memory test did you use?

I used Windows Memory Diagnostic tool, now i'm gonna use Memtest86

axe0 · 26 Feb 2018

Yes, there's a newer version of your BIOS, according to ASRock it's recommended to first install 3.40 before installing the newer versions.

Chkdsk was executed in scan mode if I see it correctly, meaning it would've only fixed very few things, anything that could indicate serious filesystem corruption can't be fixed in scan mode.
Please run chkdsk in admin command prompt using the command below

Code:

chkdsk /r

Press Y when asked to schedule on boot and reboot the system.

Grianne · 26 Feb 2018

Ok, I ran that command, I rebooted but after the scan (100%) and the login, same problem: critical process died. I tried to reboot in safe mode but I can’t, everytime it starts scanning again...

axe0 · 27 Feb 2018

Is the crash recurring when the HDD is not connected?

Grianne · 27 Feb 2018

I disconnected th HDD and when I reboot it says "Reboot and select proper boot device or insert boot media in selected boot device and press a key". I checked bios and ssd is the first boot option

This morning I tested memory with mem86 and everything seems to work

axe0 · 27 Feb 2018

If you can boot into the recovery options or can open an admin command prompt / admin powershell, please run the below commands.

If you need recovery media, I would recommend Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

Please run the following commands

Code:

diskpart
list volume
list disk
select disk 0
list partition

Perform the last 2 commands for every disk listed and change the number, see below screenshot for what I mean.
Attachment 178777

Grianne · 27 Feb 2018

So, can I connect HDD again before running those commands?

Grianne · 27 Feb 2018

Ok, I connected HDD and I ran commands.
Attachment 178807