Critical Process Died on my new build PC Solved

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  1.    25 Feb 2018 #1

    Critical Process Died on my new build PC


    Hi guys, last week I built my new pc, I installed Windows 10 on an Adata ssd and all worked for a few days (I updated OS and drivers, of course). Two days ago I mounted another hdd, I installed all softwares I need, I worked for hours, then my pc started crashing for a "critical process died" error.
    What I have done to solve it:
    1) sfc /scannow: cannot work because pc crashed
    2) chkdsk (and other tool like crystal disk info): hdd and ssd are okay
    3) memory test: no problem
    4) clean install: i formatted my c drive and reinstall OS twice!


    Nothing seems to work (I tried also DISM command) and I cannot use Windows Update. How can I fix? Help me, please

    My build:
    Ryzen 1700x
    Asrock AB350 Pro4
    GTX 1050 ti
    Ram Corsair 3200 C16 Vengeance (2x8)
    SSD Adata PCI-E
    PSU Corsair 650 W
    Cooler Scythe Mugen 5
    HDD Toshiba
    Critical Process Died on my new build PC Attached Files
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       26 Feb 2018 #2

    Hi Grianne,

    Welcome to 10Forums and sorry for the delay in response.

    Please upload the chkdsk log, if any is available
    Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
    Please update the motherboard BIOS to version 3.40.

    What memory test did you use?
      My ComputersSystem Spec

  3.    26 Feb 2018 #3

    axe0 said: View Post
    Please upload the chkdsk log, if any is available
    CHKDSKResults.txt file created on my desktop is empty, i can upload a screenshot of event viewer but it's in italian :\

    Please update the motherboard BIOS to version 3.40.
    Done. There's a newer version but i followed your advice.


    What memory test did you use?
    I used Windows Memory Diagnostic tool, now i'm gonna use Memtest86
    Attached Thumbnails Attached Thumbnails chkdsk.PNG  
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       26 Feb 2018 #4

    Yes, there's a newer version of your BIOS, according to ASRock it's recommended to first install 3.40 before installing the newer versions.

    Chkdsk was executed in scan mode if I see it correctly, meaning it would've only fixed very few things, anything that could indicate serious filesystem corruption can't be fixed in scan mode.
    Please run chkdsk in admin command prompt using the command below
    Code:
    chkdsk /r
    Press Y when asked to schedule on boot and reboot the system.
      My ComputersSystem Spec

  5.    26 Feb 2018 #5

    Ok, I ran that command, I rebooted but after the scan (100%) and the login, same problem: critical process died. I tried to reboot in safe mode but I canít, everytime it starts scanning again...
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       27 Feb 2018 #6

    Is the crash recurring when the HDD is not connected?
      My ComputersSystem Spec

  7.    27 Feb 2018 #7

    I disconnected th HDD and when I reboot it says "Reboot and select proper boot device or insert boot media in selected boot device and press a key". I checked bios and ssd is the first boot option

    This morning I tested memory with mem86 and everything seems to work
    Last edited by Grianne; 27 Feb 2018 at 08:43.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       27 Feb 2018 #8

    If you can boot into the recovery options or can open an admin command prompt / admin powershell, please run the below commands.

    If you need recovery media, I would recommend Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    Please run the following commands
    Code:
    diskpart
    list volume
    list disk
    select disk 0
    list partition
    Perform the last 2 commands for every disk listed and change the number, see below screenshot for what I mean.
    Click image for larger version. 

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      My ComputersSystem Spec

  9.    27 Feb 2018 #9

    So, can I connect HDD again before running those commands?
      My ComputerSystem Spec

  10.    27 Feb 2018 #10

    Ok, I connected HDD and I ran commands.
    Click image for larger version. 

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      My ComputerSystem Spec


 
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