BSOD at random times, most frequently while playing games

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  1. Posts : 28
    Windows 10 Pro
    Thread Starter
       #31

    Here you have the command Prompt information:

    Microsoft Windows [Version 10.0.17134.165](c) 2018 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.17134.1Image Version: 10.0.17134.165[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 216320 file records processed.File verification completed. 8884 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 169 reparse records processed. 290260 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 169 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 36971 data files processed.CHKDSK is verifying Usn Journal... 34243016 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 243634175 KB total disk space. 86670140 KB in 170208 files. 122076 KB in 36972 indexes. 0 KB in bad sectors. 326319 KB in use by the system. 65536 KB occupied by the log file. 156515640 KB available on disk. 4096 bytes in each allocation unit. 60908543 total allocation units on disk. 39128910 allocation units available on disk.C:\Windows\system32>

    Attached you can find both screenshots, no BSODs were found during tests.

    Link for the memory. dmp file is: Dropbox - MEMORY.zip

    Regards.
      My Computer


  2. Posts : 41,515
    windows 10 professional version 1607 build 14393.969 64 bit
       #32

    1) For startup and recovery system failure:
    With automatically restart checked you may miss BSOD.
    With automatically restart un-checked it will display the BSOD windows with bugcheck and : (
    It may also display a misbehaving driver in the form *.sys.
    Please un-check this box and reboot to keep the setting change.
    Then whenever there is a BSOD > run the beta log collector > post a zip and find the memory.dmp > zip > post a one drive or drop box share link into the thread

    2) The drop box share link was able to be opened but the memory dump was not able to be downloaded.
    See if you can re-post using one drive.

    3) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
      My Computer


  3. Posts : 28
    Windows 10 Pro
    Thread Starter
       #33

    1) Done, as soon as I have a error I'll post it.

    2) Here you have a link for One Drive Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    3) I didn't had CCleaner, just downloaded it to attach the image.

    Regards.Attachment 195821
      My Computer


  4. Posts : 41,515
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    1) For Ccleaner if it is used:
    a) Please do not use it to clean the registry unless you have made a backed up image (Macrium, Acronis, Aoemi, Paragon, EaseUS, etc. Ten Forums users highly recommend Macrium.
    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
    b) un-check:
    1) Memory Dumps
    2) Windows Log Files


    2) The memory dump file link that was posted was for a memory.dmp dated:
    Sun Feb 11 14:01:29.622 2018 (UTC - 5:00)

    3) See if you can find the most recent memory.dmp file > zip > post a one drive share link

    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 07/14/2018 16:02:06
    Size on disk: 795 MB
      My Computer


  5. Posts : 28
    Windows 10 Pro
    Thread Starter
       #35

    CCleaner has been modified in case of future cleans.

    Updated Memory.DMP file in this link: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Regards.
      My Computer


  6. Posts : 41,515
    windows 10 professional version 1607 build 14393.969 64 bit
       #36

    In the memory debugging the Nvidia GPU drivers were identified as the misbehaving drivers.
    These are recurrent misbehaving drivers:


    23.21.13.9077
    23.21.13.8859
    24.21.13.9836


    See if you can find a friend, neighbor, relative, or local computer store to swap the GPU hardware.

    Sat Jul 14 16:00:44.546 2018 (UTC - 5:00)
    Bugcheck code 0000007F
    UNEXPECTED_KERNEL_MODE_TRAP (7f)

    Code:
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Code:
    nvlddmkm.sys Sun Jun 24 10:38:02 2018 (5B2FBADA)
    Code:
    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Running    OK         TRUE        FALSE        7,446,528         7,270,400   0          6/24/2018 10:38:02 AM  C:\Windows\system32\DriverStore\FileRepository\n 36,864




    Code:
    Name    NVIDIA GeForce GTX 1070
    PNP Device ID    PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&2DB3ECDA&0&0008
    Adapter Type    GeForce GTX 1070, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 1070
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
    Driver Version    24.21.13.9836
    INF File    oem4.inf (Section102 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xEE000000-0xEF0FFFFF
    Memory Address    0xD0000000-0xE1FFFFFF
    Memory Address    0xE0000000-0xE1FFFFFF
    I/O Port    0x0000E000-0x0000EFFF
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_485c1c3102021986\nvlddmkm.sys (24.21.13.9836, 16.40 MB (17,200,392 bytes), 7/14/2018 2:57 PM)
      My Computer


  7. Posts : 28
    Windows 10 Pro
    Thread Starter
       #37

    Hello zbook,

    I didn't had the change to make a swap during the week because of work. Today I downloaded Unigen Heaven Benchmark to strees out the GPU and see what happens.

    Results: After 10 minutes of it running and going up to 71C it never crashed of presented any kind of error.

    Then I realice that the games I have tried were comming from the same launcher so I decide to download another game that doesnt have anything to do with Steam, I downloaded Fortnite, it has it own laucher from Epic Games and for my bad luck it crased at the second I opened the game, a game didnt event started, just waiting in the menu.

    Does this give any information?

    Regards.
      My Computer


  8. Posts : 41,515
    windows 10 professional version 1607 build 14393.969 64 bit
       #38

    Whenever there is a crash please run the beta log collector and post a new zip into the thread.
    The crashes then can be troubleshooted by viewing the dumps, events, etc.

    Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a one drive or drop box zip into the thread.

    After the above steps open the case and see if you can move the GPU card to another slot.
    If you can move the GPU then run Furmark with the GPU card in the new position:

    Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test | Windows 10 Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Windows 10 Tutorials
      My Computer


  9. Posts : 28
    Windows 10 Pro
    Thread Starter
       #39

    zbook,

    So I swap the GPU to another slot, this is what happened:

    - First power on with the GPU in another slot, it wasnt recogniced got a BSOD before being able to do anything KMODE Exception Not Handel, error in: FLTMGR.SYS

    -Second power on, GPU still not recognice but I was able to install the newest Nvidia Drivers.

    -Downloaded the FurMark - GPU Stress Test and started running, after like 15 minutes I had a BSOD Driver IRQL Not Less or Equal. (GPU temp was at 76C while using only 58% of fan speed)

    -Third power on, before doing anything had a third BSOD Kernel Security Check Failure.

    -Forth power on, is right now while writting this, don't know if I should try the Stress Test again.

    Here is the link for the newest Memory DMP file: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    EDIT: Didn't opened a game using another GPU slot, just did that and same thing happened.

    Regards.
      My Computer


  10. Posts : 41,515
    windows 10 professional version 1607 build 14393.969 64 bit
       #40

    Please post the BETA log collector zip prior to moving the GPU card per the prior post.
    And please post the BETA log collector zip after every BSOD.
    log collector v2-beta08.zip
      My Computer


 

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