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#1
W10 1703 - Machine Freezes Then Crashes
For the past couple of months my computer (built back in May 2017) has been freezing up. At first, I was only getting a graphics freeze with Elite Dangerous - game would crash, but game video would remain in foreground. The system still responded (could Alt-Tab amongst programs and use ctrl-alt-del to bring up menu and start Task manager), but the frozen game stayed in the foreground. My only option was to choose sign out after hitting ctrl-alt-del and then sign back in again. Annoying, but not a major issue.
In the last week, however, the system has completely frozen and would not respond to ctrl-alt-del. The first time was while playing Elite Dangerous. The second time was while playing Subnautica. The third time was just about an hour ago - I'd finished playing Elite Dangerous, was back at the desktop (ED Launcher was still open though), and switched to Firefox and boom - system froze. In the past incidents, I cycled the power and the system came back up and was fine; however, I don't think it actually had a crash log. This time I waited, while continuing to try ctrl-alt-del and then I noticed my mouse pointer had disappeared from the screen. I thought maybe the computer was going to start responding again, waited, and then it rebooted itself and dumped a log.
After the crash, I could not get Firefox 58.0.0 (64-bit) to run; it had been running in the background when the computer crashed. Firefox wouldn't start in my account nor under the administrator account. I uninstalled it, downloaded 58.0.1 (64-bit), and installed that. Firefox is now working again under both admin account and my account.
I haven't had any major problems with my computer since last May/June, when I first posted to this forum. At that time, with the help of someone on this board and a LOT of tests, we determined I had a bad core on my new CPU. I got it replaced and everything has been fine until recently. This new problem is not at all like the problem back then - then the system constantly crashed anytime a 3D game was run. This new problem isn't happening everyday. I think is either driver (graphics card?) or game related.
Only other symptom to note is that twice in the last month, when the computer was first turned on it sounded an alert about a new CPU being detected. The first time I went into BIOS, made no changes, exited, rebooted and the system was fine. The second time happened a week or two later. That time I let the BIOS run it's self config and set the computer for game performance. It has been at least a week, if not two, since then and it hasn't prompted me again. Not sure if this is related or not.
Thanks,
Scott