BSOD every now and then, seems to happen only during games

Hey!

I've bought a new laptop a few weeks ago, and also use it for mild gaming. However, every now and the it reboots and I find a minidump using BlueScreenView. On average, there's one BSOD a week and it seems to happen during games. I didn't happen when I first started using this, the only updates I have done are regular Windows Updates and then BIOS (for the Windows Update) and GPU drivers both from HP's webpage. I dunno what else to do, so I am hoping someone else would help me with my problem, and hopefully get this fixed. Could the drivers be the problem?

Hello Derpping,

As this is a new laptop I would return it and ask for a replacement. The one BSOD report indicates that there is a hardware error. Without further testing it is not easy to determine what component might be failing but for a new laptop you should return it and show the following analysis. I would suspect motherboard or CPU at this stage.

The error record is attached and pinpoints AMD Northbridge

Code:

Event[3113]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2018-01-24T01:30:03.975
  Event ID: 20
  Task: N/A
  Level: Virhe
  Opcode: Tietoja
  Keyword: N/A
  User: S-1-5-19
  User Name: NT-hallinta\Paikallinen palvelu
  Computer: LAPTOP-PJTT046L
  Description: 
On ilmennyt vakava laitteistovirhe.

Osa: AMD Northbridge
Virheen lähde: Tietokoneen tarkistuksen poikkeus
Virhetyyppi: 11
Suorittimen APIC-tunnus: 0

Code:

1: kd> !errrec ffff9c875870b818
===============================================================================
Common Platform Error Record @ ffff9c875870b818
-------------------------------------------------------------------------------
Record Id     : 01d394a2011b16d7
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/23/2018 23:29:30 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffff9c875870b898
Section       @ ffff9c875870b970
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000660f01
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffff9c875870b8e0
Section       @ ffff9c875870ba30
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 01 0f 66 00 00 08 04 00 - 0b 32 d8 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffff9c875870ba30

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffff9c875870b928
Section       @ ffff9c875870bab0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xf2000010000b0c0f

Thank you, I contacted the seller via email and showed the analysis. I forgot to mention, that I've heard a loud beep all of sudden from the motherboard, so could it also be related to this issue I'm facing now?

It could be, do you have any manual (could be online) for the motherboard which explains the cause of the beep? If it happens during the BIOS loading at startup it will usually help to pinpoint the hardware problem.

It has happened on a regular use, never on start-up. The last time I remember it happening when I was playing, it was one or two loud beeps and that's it. The laptop is HP Pavilion 15-ab171no, but I didn't find the manufacturer's guide for beeps or anything.

See this HP link for their beep codes:
HP and Compaq Desktop PCs - BIOS Beep Codes | HP® Customer Support

Download and install the HP UEFI diagnostics version 6.5: HP PC Hardware Diagnostics | HP® Official Site

Power on the computer and repetitively click the F2 key > run the loop until failure test overnight and report the results into the thread
If the test aborts it will display an error code and only HP can interpret the code.
If the test is still running and as made 2 passes > press the keyboard escape key to abort the test > view the UEFI diagnostic log > post the results into the thread.

Thank you! I'll run the test later as I was away from home. How long does the test take, so is it necessary to run it overnight? I also checked the beep codes - it's one long beep, but the American Megatrends BIOS section claims the beep codes are on startup.