Windows 10: BSOD every now and then, seems to happen only during games

  1.    3 Weeks Ago #1

    BSOD every now and then, seems to happen only during games


    Hey!

    I've bought a new laptop a few weeks ago, and also use it for mild gaming. However, every now and the it reboots and I find a minidump using BlueScreenView. On average, there's one BSOD a week and it seems to happen during games. I didn't happen when I first started using this, the only updates I have done are regular Windows Updates and then BIOS (for the Windows Update) and GPU drivers both from HP's webpage. I dunno what else to do, so I am hoping someone else would help me with my problem, and hopefully get this fixed. Could the drivers be the problem?
    BSOD every now and then, seems to happen only during games Attached Files
      My ComputerSystem Spec


  2. Posts : 3,133
    64bit Win 10 Pro ver 1709 Build 16299.248 and W10 Insider Build 17101 and 17604
       3 Weeks Ago #2

    Hello Derpping,

    As this is a new laptop I would return it and ask for a replacement. The one BSOD report indicates that there is a hardware error. Without further testing it is not easy to determine what component might be failing but for a new laptop you should return it and show the following analysis. I would suspect motherboard or CPU at this stage.

    The error record is attached and pinpoints AMD Northbridge
    Code:
    Event[3113]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-01-24T01:30:03.975
      Event ID: 20
      Task: N/A
      Level: Virhe
      Opcode: Tietoja
      Keyword: N/A
      User: S-1-5-19
      User Name: NT-hallinta\Paikallinen palvelu
      Computer: LAPTOP-PJTT046L
      Description: 
    On ilmennyt vakava laitteistovirhe.
    
    Osa: AMD Northbridge
    Virheen lhde: Tietokoneen tarkistuksen poikkeus
    Virhetyyppi: 11
    Suorittimen APIC-tunnus: 0

    Code:
    1: kd> !errrec ffff9c875870b818
    ===============================================================================
    Common Platform Error Record @ ffff9c875870b818
    -------------------------------------------------------------------------------
    Record Id     : 01d394a2011b16d7
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 1/23/2018 23:29:30 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9c875870b898
    Section       @ ffff9c875870b970
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000660f01
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9c875870b8e0
    Section       @ ffff9c875870ba30
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 01 0f 66 00 00 08 04 00 - 0b 32 d8 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff9c875870ba30
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9c875870b928
    Section       @ ffff9c875870bab0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xf2000010000b0c0f
      My ComputersSystem Spec

  3.    3 Weeks Ago #3

    Thank you, I contacted the seller via email and showed the analysis. I forgot to mention, that I've heard a loud beep all of sudden from the motherboard, so could it also be related to this issue I'm facing now?
      My ComputerSystem Spec


  4. Posts : 3,133
    64bit Win 10 Pro ver 1709 Build 16299.248 and W10 Insider Build 17101 and 17604
       3 Weeks Ago #4

    It could be, do you have any manual (could be online) for the motherboard which explains the cause of the beep? If it happens during the BIOS loading at startup it will usually help to pinpoint the hardware problem.
      My ComputersSystem Spec

  5.    3 Weeks Ago #5

    It has happened on a regular use, never on start-up. The last time I remember it happening when I was playing, it was one or two loud beeps and that's it. The laptop is HP Pavilion 15-ab171no, but I didn't find the manufacturer's guide for beeps or anything.
      My ComputerSystem Spec


  6. Posts : 14,114
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #6

    See this HP link for their beep codes:
    HP and Compaq Desktop PCs - BIOS Beep Codes | HP® Customer Support

    Download and install the HP UEFI diagnostics version 6.5: HP PC Hardware Diagnostics | HP® Official Site

    Power on the computer and repetitively click the F2 key > run the loop until failure test overnight and report the results into the thread
    If the test aborts it will display an error code and only HP can interpret the code.
    If the test is still running and as made 2 passes > press the keyboard escape key to abort the test > view the UEFI diagnostic log > post the results into the thread.
      My ComputerSystem Spec

  7.    3 Weeks Ago #7

    Thank you! I'll run the test later as I was away from home. How long does the test take, so is it necessary to run it overnight? I also checked the beep codes - it's one long beep, but the American Megatrends BIOS section claims the beep codes are on startup.
      My ComputerSystem Spec


 

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