Can't reinstate email account after clean install

Bastet said:

To confirm you’re using the virginmedia.com settings & not NTLWorld & that you’re using your full email address as the username?
the old servers have been discontinued.

Still using ntlworld.com settings and full email address on old machine that works.
Tried both ntlworld.com and virginmedia.com with full email address (inc. @ntlworld.com) on reset machine that won't allow mail access.

Bastet said:

As mentioned the NTL servers have been turned off so this may be why you cannot access the account. I’d create the account again with the virginmedia.com servers.
Also are you currently a virginmedia subscriber?

What is strange, then, is that my old machine, configured with ntlworld.com servers, works, whilst my newer machine doesn't, whether it's configured with ntlworld.com servers or virginmedia.com servers.

I am a virginmedia subscriber.

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idgat said:

I'm not altogether sure whether "copying" settings across was the right process. Need more details ....

Copied my full email address, my username, and the relevant server addresses (imap.ntlworld.com:993:1 and smtp.ntlworld.com:465:1) exactly as they are on my old machine which can access my email account no problem.

Since I have access to my emails on my old machine I'm happy to do it that way until I can sort this out.

Thanks idgat.

Those are old settings --- and a zillion people here already told you that those are obsolete settings.

These are the new settings --- even for ntlworld.com email users.

How to Update my Email Settings | Virgin Media

sandyt said:

Those are old settings --- and a zillion people here already told you that those are obsolete settings.

These are the new settings --- even for ntlworld.com email users.

How to Update my Email Settings | Virgin Media

Thanks Sandy.
As I have alreaady explained, I am compliant with those settings.
I get Error Code 0x8007139f.
I have tried other settings (such as adding the port numbers, or changing back to ntlworld.com servers) without success.

I assume you have set 'allow access' to email?

and if necessary allow the specific app further down that screen. I don't use Mail myself, and have hardly ever gone to the privacy settings - not knowing they existed until my just-connected webcam would not work a month or so ago - it never occurred to me that something I connected up would be blocked without any indication. So helpful of MS.

Error code 0x8007139f
https://answers.microsoft.com/en-us/...3-11e7eba11470

You don't usually fill in those port numbers after the colon, they are automatically obtained from your Account during setup.
Later on when looking in server details those port numbers will show up, or they may not appear at all like on an Outlook Mail Account.

It can be a bit more difficult with older ISP provided Mail Accounts, The Mail App 'thinks' for sometime before success.

mngerhold said:

I assume you have set 'allow access' to email?

and if necessary allow the specific app further down that screen. I don't use Mail myself, and have hardly ever gone to the privacy settings - not knowing they existed until my just-connected webcam would not work a month or so ago - it never occurred to me that something I connected up would be blocked without any indication. So helpful of MS.

I have also been directed to this article:
How to Fix Win10 Mail App Error 0x8007139f | Scarab Media News
Which tells me to disable, restart, and enable email access, and fixed my problem!