Can't reinstate email account after clean install

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  1. Posts : 2,519
    Windows 10 Pro 64bit
       #11

    To confirm you’re using the virginmedia.com settings & not NTLWorld & that you’re using your full email address as the username?
    the old servers have been discontinued.
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  2. Posts : 48
    Windows 10
    Thread Starter
       #12

    Bastet said:
    To confirm you’re using the virginmedia.com settings & not NTLWorld & that you’re using your full email address as the username?
    the old servers have been discontinued.
    Still using ntlworld.com settings and full email address on old machine that works.
    Tried both ntlworld.com and virginmedia.com with full email address (inc. @ntlworld.com) on reset machine that won't allow mail access.
      My Computer


  3. Posts : 2,519
    Windows 10 Pro 64bit
       #13

    As mentioned the NTL servers have been turned off so this may be why you cannot access the account. I’d create the account again with the virginmedia.com servers.
    Also are you currently a virginmedia subscriber?
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  4. Posts : 2,093
    Windows 11 Pro (latest update ... forever anal)
       #14

    I'm not altogether sure whether "copying" settings across was the right process. Need more details ....
    what was copied (where from - directory/folder/path)
    where was it copied to (directory/folder/path)

    Most email programs require some process of export and import. Copying whole folders from one system to another doesn't always end in success.

    What type of email account - POP or IMAP - if IMAP there was no need to copy anything, emails would be auto reloaded from the mail server once the email client was setup with the account.

    Try another email client, e.g. Thunderbird from Mozilla (Firefox) or eMClient (both freeware)

    Check the settings with the online setup details from your ISP

    Can you access your email via the IPS web based "post office" (assuming they have one)?
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  5. Posts : 48
    Windows 10
    Thread Starter
       #15

    Bastet said:
    As mentioned the NTL servers have been turned off so this may be why you cannot access the account. I’d create the account again with the virginmedia.com servers.
    Also are you currently a virginmedia subscriber?
    What is strange, then, is that my old machine, configured with ntlworld.com servers, works, whilst my newer machine doesn't, whether it's configured with ntlworld.com servers or virginmedia.com servers.

    I am a virginmedia subscriber.

    - - - Updated - - -

    idgat said:
    I'm not altogether sure whether "copying" settings across was the right process. Need more details ....
    Copied my full email address, my username, and the relevant server addresses (imap.ntlworld.com:993:1 and smtp.ntlworld.com:465:1) exactly as they are on my old machine which can access my email account no problem.

    Since I have access to my emails on my old machine I'm happy to do it that way until I can sort this out.

    Thanks idgat.
      My Computer


  6. Posts : 1,214
    Windows 10
       #16

    Those are old settings --- and a zillion people here already told you that those are obsolete settings.

    These are the new settings --- even for ntlworld.com email users.

    How to Update my Email Settings | Virgin Media
      My Computer


  7. Posts : 48
    Windows 10
    Thread Starter
       #17

    sandyt said:
    Those are old settings --- and a zillion people here already told you that those are obsolete settings.

    These are the new settings --- even for ntlworld.com email users.

    How to Update my Email Settings | Virgin Media
    Thanks Sandy.
    As I have alreaady explained, I am compliant with those settings.
    I get Error Code 0x8007139f.
    I have tried other settings (such as adding the port numbers, or changing back to ntlworld.com servers) without success.
      My Computer


  8. Posts : 1,213
    W10-Pro 22H2
       #18

    I assume you have set 'allow access' to email?
    Can't reinstate email account after clean install-email-access.png
    and if necessary allow the specific app further down that screen. I don't use Mail myself, and have hardly ever gone to the privacy settings - not knowing they existed until my just-connected webcam would not work a month or so ago - it never occurred to me that something I connected up would be blocked without any indication. So helpful of MS.
      My Computer


  9. Posts : 2,684
    Windows 10
       #19

    Error code 0x8007139f
    https://answers.microsoft.com/en-us/...3-11e7eba11470

    You don't usually fill in those port numbers after the colon, they are automatically obtained from your Account during setup.
    Later on when looking in server details those port numbers will show up, or they may not appear at all like on an Outlook Mail Account.

    It can be a bit more difficult with older ISP provided Mail Accounts, The Mail App 'thinks' for sometime before success.
      My Computer


  10. Posts : 48
    Windows 10
    Thread Starter
       #20

    mngerhold said:
    I assume you have set 'allow access' to email?
    Can't reinstate email account after clean install-email-access.png
    and if necessary allow the specific app further down that screen. I don't use Mail myself, and have hardly ever gone to the privacy settings - not knowing they existed until my just-connected webcam would not work a month or so ago - it never occurred to me that something I connected up would be blocked without any indication. So helpful of MS.
    I have also been directed to this article:
    How to Fix Win10 Mail App Error 0x8007139f | Scarab Media News
    Which tells me to disable, restart, and enable email access, and fixed my problem!
      My Computer


 

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