Thunderbird Profile problems  

  1. Posts : 15
    Windows 10

    Thunderbird Profile problems

    Windows v 1903

    I have been running Windows 10 for about 3 months now. And in that time I have used Thunderbird for Email. Now, suddenly, it demands that I set up a Profile. But it won't let me set one up. There is no way I can produce a new profile or get one to "stick" in the Profile's folder.

    I can't access Thunderbird in any way, I can't even tell you what version of the app I'm using as it won't let me in.
    Can anyone help?
      My Computer

  2. Posts : 40,639
    Win 10 Pro (22H2) (2nd PC is 22H2)

    Hi, this may help you access your profile folder which, if you haven't, you may wish to back up.
    Profile folder - Thunderbird - MozillaZine Knowledge Base

    I would suggest you check your disk. Try
    Download Portable HD Tune 2.55
    - and run this from a USB drive - just in case, try avoiding writing to your disk for now.

    Use the Health and Error scan tabs.

    Then if ok run
    chckdsk c: /scan
    from an admin command or Powershell prompt and report the result.

    Check the program's version can be done like this should you wish
    Thunderbird Profile problems-1.png
    although this may not be particularly informative at this point.

    Can you start Thunderbird in its safe mode?
    1. Open the ’Run’ dialog (Windows Key + R or click ’Start’ —> ’Run’)

    2. Enter the path to Thunderbird: e.g.
    ”C:\Program Files\Mozilla Thunderbird\thunderbird.exe” -safe-mode".

    You can check the path by rt clicking the shortcut to Thunderbird.
    From the Win 10 start menu first rt click the shortcut, open the location of the shortcuts, rt click the shortcut. properties, detalis. (Yes, it's messy, thanks MS).

    Do you have problems running any other programs?

    Do you have a disk image you can restore? Tenforums members tirelessly recommend the routine use of disk imaging (e.g. Macrium reflect -free/paid + large external storage for image files) so you can readily restore a corrupt Windows installation or partition without technical help and so get back to a previous good state).
      My Computers

  3. Posts : 15
    Windows 10
    Thread Starter

    Now all working OK

    For some strange reason known only to the Gods of the PC, Thunderbird started working correctly with a profile before I even had the chance to work through the previous posting. It also came back with all of the profiles I had tried to write up to two days ago.
    All very strange, but many thanks for the very comprehensive reply.
      My Computer

  4. Posts : 40,639
    Win 10 Pro (22H2) (2nd PC is 22H2)

    Another case of a self-repairing PC...
      My Computers


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