New
#1
Can't restore because change of hardware
Dear community
I have came to a dead end so that is why I'm approaching you. My Windows 10 begun to behave strange, no store apps are installed, Cortana is messing up with my search box (I need to close the process so I can use the search and windows menu functions at the left down corner).
So I decided I needed to restore the system, making a full backup of all my files so I'm ready to go. But at the end, I get the error code that the system failed in making the restore.
I investigated and now I know I needed to link my FREE LICENCE with my digital Out Look account. I thought they were linked because I login with my Out Look credentials every time I start the PC. As I made a major hardware update this seems to be a real problem which I don't know how to fix.
I only have the original HD and GPU and now my rig is the following:
I5 8400, 2.4GHZ
MOBO Asus Prime Z370-P
16GB RAM DDR4
GPU Nvidia GTX960 (the same old one)
and my 1TB old HD where Windows 10 is installed.
If I go to "Update and Security---Recovery" I don't see any "add account" or anything like that. There only reads "
"Windows is activated using your organization's activation service"
So I feel I'm stucked at a loop hole. I'm downloading the ISO file wondering if there is any Power Shell command I can use to fully restore the system or refresh it to zero (factory reset). My system is fully activated with the original licence Microsoft provided to all the ones who jumped from Win 7 to Win 10 freely.
How can I make a full restore and keeping my license? Shall I purchase a new Win 10 licence and activate my system with that? Im providing some screenshots, eventhough my system is in spanish it makes obvious what I'm lacking.
As you may see in image 1 I don't have other but the "organization" activation message. In image 2 you can see my Win 10 is activated (with the original key provided at the time of the upgrade from Seven to Ten). In image 3 you can see my update is stuck at that version, it loops that update every single time. At image 4 you can see I'm logged in as admin with my Outlook account. So I really don't know what else to do!
I also found an option (Image 5) which reads something like "Use my sign in info to automatically finish setting up my device after an update or restart is turned on" which was On. don't know if has something to do with it.
Anyways. I hope I can find a solution so I can fully restore system to zero because it has became so sloppy even with that nice new I5 and RAM....
Greetings and have an excelente week you all!