Windows 10: Can't restore because change of hardware

  1.    21 Mar 2018 #1

    Can't restore because change of hardware


    Dear community
    I have came to a dead end so that is why I'm approaching you. My Windows 10 begun to behave strange, no store apps are installed, Cortana is messing up with my search box (I need to close the process so I can use the search and windows menu functions at the left down corner).

    So I decided I needed to restore the system, making a full backup of all my files so I'm ready to go. But at the end, I get the error code that the system failed in making the restore.

    I investigated and now I know I needed to link my FREE LICENCE with my digital Out Look account. I thought they were linked because I login with my Out Look credentials every time I start the PC. As I made a major hardware update this seems to be a real problem which I don't know how to fix.

    I only have the original HD and GPU and now my rig is the following:
    I5 8400, 2.4GHZ
    MOBO Asus Prime Z370-P
    16GB RAM DDR4
    GPU Nvidia GTX960 (the same old one)
    and my 1TB old HD where Windows 10 is installed.

    If I go to "Update and Security---Recovery" I don't see any "add account" or anything like that. There only reads "
    "Windows is activated using your organization's activation service"

    So I feel I'm stucked at a loop hole. I'm downloading the ISO file wondering if there is any Power Shell command I can use to fully restore the system or refresh it to zero (factory reset). My system is fully activated with the original licence Microsoft provided to all the ones who jumped from Win 7 to Win 10 freely.

    How can I make a full restore and keeping my license? Shall I purchase a new Win 10 licence and activate my system with that? Im providing some screenshots, eventhough my system is in spanish it makes obvious what I'm lacking.

    As you may see in image 1 I don't have other but the "organization" activation message. In image 2 you can see my Win 10 is activated (with the original key provided at the time of the upgrade from Seven to Ten). In image 3 you can see my update is stuck at that version, it loops that update every single time. At image 4 you can see I'm logged in as admin with my Outlook account. So I really don't know what else to do!

    I also found an option (Image 5) which reads something like "Use my sign in info to automatically finish setting up my device after an update or restart is turned on" which was On. don't know if has something to do with it.

    Anyways. I hope I can find a solution so I can fully restore system to zero because it has became so sloppy even with that nice new I5 and RAM....

    Greetings and have an excelente week you all!

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      My ComputerSystem Spec

  2.    21 Mar 2018 #2

    If its saying it need to be activated via local server then it likley it a prirated copy thats been activated via a kms server did you buy a genuine copy of 10 and original windows?
      My ComputerSystem Spec

  3.    21 Mar 2018 #3

    Samuria said: View Post
    If its saying it need to be activated via local server then it likley it a prirated copy thats been activated via a kms server did you buy a genuine copy of 10 and original windows?
    In its moment yes, it was a Seven not legit copy, but then it came the purification upgrade by Windows 10 giving free keys, so my windows 10 was a legit upgrade and since then no activation has to be made at all, only regular updates so far.
      My ComputerSystem Spec

  4.    21 Mar 2018 #4

    As the messages are not in english cant be sure but my guess is the win7 had a kms server activate it illegally and when you upgrade that carried over so its still looking for that server
      My ComputerSystem Spec

  5.    21 Mar 2018 #5

    Samuria said: View Post
    As the messages are not in english cant be sure but my guess is the win7 had a kms server activate it illegally and when you upgrade that carried over so its still looking for that server
    Yes probably, but my pain is that windows update is not working properly so downloading an image from that PC is not posible. So Im downloading from a slower laptop to see if it works. I tried to mount an original ISO to a DVD but it made the typical "you need some drivers that are not installed bla bla" which is related sometimes to the type of burning so on...I will try that with other laptop and usb to see if it works properly. My BIOS is set in this order: HD, DVD, UEFI USB, General USB. I hope it works!
      My ComputerSystem Spec

  6.    22 Mar 2018 #6

    nanakji said: View Post
    In its moment yes, it was a Seven not legit copy, but then it came the purification upgrade by Windows 10 giving free keys, so my windows 10 was a legit upgrade and since then no activation has to be made at all, only regular updates so far.
    This is wrong. Upgrading a non genuine version did not make new version genuine - you still had to enter a valid key.

    Volume licence keys were not entitled to free upgrade. However, illlegally activated versions somehow fooled the installer into thinking pc was entitled to an upgrade.

    Problem is the illegal software that activated your windows 7 survives the initial upgrade but does not survive subsequent build upgrades. You need to buy a new licence.

    It is against forum rules to discuss illegal techniques to reactivate it, so do not ask.
      My ComputerSystem Spec


  7. Posts : 20,787
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Mar 2018 #7

    Microsoft has free chat and telephone for upgrade problems. They can scan the computer to determine whether activation is indicated and fix legitimate copies of Windows.
      My ComputerSystem Spec


 

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