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Is there a trojan csrss.exe? If so how do I eliminate it.
Hi,
Please bear with me for a minute. I am helping my roommate with issues installing a printer to her notebook. It has been installed and running in the past.
I searched for an answer, and I ended up in what I thought I was a chat session with someone from HP(the printer is a HP envoy 4520). In my eagerness I didn't really stop to verify that I was indeed chatting with a HP rep. My mistake?
After a short chat, that ended with a name and number request, I received a call from someone that said they were responding to my chat session.
OK I thought, things are going good.
He identified himself as Shawn, and asked all the right questions(or so I thought).
I let him have remote control over my roommates notebook.
He proceeded to go through all the same steps I had in trying to install the printer.
I had previously tried wireless installation and cable installation.....Both failed.
I tried reloading from the disc. That failed.
I tried downloading the driver from HP that failed.
The same installation steps I took failed for Shawn as well.
After all that he went into the following:
C:\WINDOWS\system32\cmd.exe......which led to:C:\Users\Meg>netstat which brought up
Active Connections
From there he explained to me that her notebook is infected with a trojan called csrss.exe
After a short hold he came back on the line and informed me that after a discussion with the 'technicians"
that for US $299.99 I could get it all fixed, and we would be covered free for a year on any number of computers we ended up with.
I told him I'd be in touch. Now I'm wondering if it was a scam I stupidly fell into.
His phone contact # is: 1-888-573-4222 x-417
After checking on-line for the trojan csrss.exe I found that csrss.exe is a necessary function of the notebook's OS.
He did open a window(I cannot remember the address) that showed that a lot of function were stopped and should be running.
He also pointed out to me(under the Active Connections) that there were foreign addresses accessing the notebook.
So, in essence, here I am wondering what it will take to get the HP Envoy 4520 printer installed back onto the notebook, as well as wondering if I have a trojan problem.
Am I looking at a complete wipe and re-installation?
Any ideas?
Thanks for looking,
Respectfully,
Bruce SX