New
#1
Got pop up virus threat - ran Norton and MWB - what else should I do?
I'm running Win 10 Pro, 22H2, 19045.3930. I have version 22.24.1.6 of Norton 360 Deluxe and version 4.6.9 of Malwarebytes Premium (all the protections) running in the background at all times. I also periodically run SuperAntiSpyware free version and Norton SmartScan. I keep my programs current, including my browsers.
I was browsing in Chrome, all of a sudden got a popup/screen blocking window warning me that I'd been infected and needed to call a displayed number (flashing, bright colors, loud recorded message). There was no way to just close the window, so I forced a hard shutdown (forgot about Ctrl-Alt-Del).
Rebooted, disconnected from internet, used Norton to scan ALL files (2.9M) plus Malwarebytes Premium to do its normal scan plus SFC (didn't know if needed but WTH) and all said machine was clean. Also ran SuperAntiSpyware free version to scan entire C drive (other drives only contain docs, photos, and so forth - C contains all program files) and it cleared out a bunch of cookies, but didn't seem to see anything else as far as I can tell.
Here are my questions
1)What else should I do right now if anything?
--is there some other scan I should run?
--Do I need to do a restore to an earlier version?
I have a backup of my C drive that's a few weeks old (I know - sorry!) that I could restore if I need to, but everything seems to be working fine now and all the scans seem to think I'm clean.
2) Is there anything else I should start doing for prevention, in addition to more frequent backups (yes I know I should do these)
Thanks in advance for your advice - Laurie