Defender is saying I'm using another Antivirus provider when I'm not


  1. Posts : 18
    10
       #1

    Defender is saying I'm using another Antivirus provider when I'm not


    My real time protection is turned off because Defender is telling me I'm using another AV provider when I'm not. I've exclusively used Defender since launch of Win10. Anyone know how to fix this?
    Imgur: The magic of the Internet
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  2. Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @Lemmers,

    What shows in the installed Programs list ?
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  3. Posts : 18
    10
    Thread Starter
       #3

    Paul Black said:
    Hello @Lemmers,

    What shows in the installed Programs list ?
    Imgur: The magic of the Internet
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  4. Posts : 16,950
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #4

    This forum has a perfectly good method of showing diagrams in posts.
    Click on the Defender is saying I'm using another Antivirus provider when I'm not-insert-image-icon.jpg icon in the post's editing toolbar then follow through with From computer, Browse, ..., Upload files.
    How to Upload and Post Screenshots and Files - TenForumsTutorials

    By letting people see your diagrams in your posts, you will get a much better response.


    Best of luck,
    Denis
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  5. Posts : 8,111
    windows 10
       #5

    Have you removed any AV recantley as some files may be left behind
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  6. Posts : 18
    10
    Thread Starter
       #6

    Samuria said:
    Have you removed any AV recantley as some files may be left behind
    I have not. Haven't installed a 3rd party AV in forever
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  7. Posts : 352
    Windows 11 Home (x64) Version 23H2
       #7

    If you would like i can have a look through that computer with the logs from OTL. It is an older program we use sometime in the cleaning of viruses but it will also tell me if you have any remnant's of left over virus protections ! The logs will prob be to big for this forum so you will have to use a zip file or what ever you want to send them to me !
    Download OTL (OldTimer's List-It) - MajorGeeks

    Double click OTL.exe to launch the program.
    Check the following.

    Scan all users.
    Standard Output.
    Lop check.
    Purity check.


    Under Extra Registry section, select Use SafeList
    Click the Run Scan button and wait for the scan to finish (usually about 10-15 mins).
    When finished it will produce two logs.

    OTL.txt (open on your desktop).
    Extras.txt (minimised in your taskbar) The Extras.txt file will only appear the very first time you run OTL.

    This may have to be broken into more than one post or zipped to me !
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