New
#1
Outlook Age Verification, locked, demanding payment + personal data
Hello,
My mother was trying to log into her Outlook Mail account in her web browser. It asked her to enter her DoB (which she already set when she created the account, years ago) and so she did.
Now, Microsoft is demanding either a copy of some official document (passport, driving license, etc) or a "small non-refundable payment" in order to confirm that, my mother who's an adult, is in fact an adult.
She is very upset and distressed by this, because she cannot access some important documents she needs, that are on that account.
Microsoft at its finest - making all the wrong decisions and annoying as many people as possible. Why not verify only the new accounts, and leave the years-old ones in peace? To get that "small non-refundable" payment from all their users? or to gather their personal data?
This is just sick and plain wrong, holding somebody's data hostage, and demanding a payment and personal data.
I am NOT interested in giving in, nor am I interested in calling Microsoft, because they don't care and they don't want to help.
Is there any way to bypass this stupid unnecessary bullsh!t?
Thank you.