New
#81
Trouble continues
I've been poking around trying to get my brother's desktop to boot but I'm not having much luck.
In a nutshell, if you boot it up, it takes a half hour or longer before the hourglass stops. At that point, Windows gives up and takes you to the blue repair/recovery screens. I tried restoring to a restore point but nothing happened after I chose that option: five or ten minutes after I'd chosen that option, nothing whatever had happened. Maybe there are no restore points and the program isn't smart enough to recognize that and exit gracefully?
I tried the option that is meant to handle problems with Windows loading, which sounded very promising. The hourglass spun for a good long while, then I got a blue screen that said "Startup Repair couldn't repair your PC." It told me that it had written a logfile to C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I went to a command prompt which opened on an X: drive. When I tried to cd to the C: drive, it wouldn't go there. How on earth am I suppose to read the logfile which might reasonably be expected to have some useful information about the nature of the problem? It just seems cruel to write a logfile but not give you a way to actually read it.
I tried to reinstall Windows from the same media I used to install Windows yesterday but when I put the flash drive in and power the computer up, it immediately tells me that it is activating Automatic Repair, then it tells me "Diagnosing your PC" for several minutes, then it comes to the blue screen again that shows me the same logfile.
My BIOS is still set to enable Boot Menu and Removable Device is still first in my boot order.
What do I do to sort this out? The only programs on there besides the Windows install are two games, Asphalt 8 and World of Warships, both obtained from the Windows Store. Those should both be free of malware, right?