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I tried running the repair install but got an error message that setup could not start properly and I should reboot and try again. Three times and always failed. Please advise.
I tried running the repair install but got an error message that setup could not start properly and I should reboot and try again. Three times and always failed. Please advise.
Please describe how you tried to run the repair, i.e.
1. download the correct ISO from MSTechBench; save to desktop
2. right-click the ISO and select MOUNT
3. from the mounted ISO, double-click setup.exe
Note: You must be in an administrative account
The repair install should begin.
Are these the steps you took?
Last edited by simrick; 21 Jun 2016 at 08:08.
At MSTechBench I was given the option of choosing Win10, Win10KN, Win10N, or Win10 Single Lanquage ISO accounts. I chose Win 10. Where they said to download both 32 bit and 64 bit I only downloaded 64 bit. The file that I downloaded onto the desktop is Win10_1511_2_English_x64. and when I mount the drive it reads: J_CCSA_x64FRE_EN-US_DV5. Are those values correct? I performed steps 2 & 3, my account is admin and I also disabled the AV. Probably somewhere in there I screwed something up but don't know what. Also, I did create another account which has the normal Win10 w/cortana but still fails to update those two files
Yes, those sound correct.
Please try uninstalling your AV completely, What AV are you using?
Perhaps these suggestions would help:
Windows Update Troubleshooter
Creating a new user profile to test if the current profile is corrupt in some way.
Run Windows Update manually from teh new profile. If it doesn't help, then delete the test profile.
Best of luck!
Last edited by Slartybart; 21 Jun 2016 at 09:56. Reason: update link
I use Avast Pro. I'll try uninstalling it next. Thanks again for the help.
I uninstalled the AV but it still gave the same error message. I also created a new user acct and tried running both the manual updates and the repair install from there; neither of which worked. I noticed that there were (2) other options to running the repair install, one of which used a USB stick. Would there be any chance that one of those options might work?
Maybe first you could try putting your computer into a "clean boot state", and try running setup.exe from the mounted ISO?