can't log into new user accounts -- and there is no "default user"

lmaneke said:

Refresh will save all your documents, music, etc, but your programs will need to be reinstalled.

A refresh should help, as it will reinstall windows, but will keep your files. I recommend backing up your files first before the refresh.

thanks.
I actually have a system image on an external disk, but I lent it to my daughter and have to get it back. However, I suspect the problem preceded the system image, which is relatively recent.
Files are all in the cloud, anyway.

Youre welcome

That helps that you have an image. :)

Good luck

I restored from a system image and now all is well.
It seems the problem happened when I switched to bitdefender.
I think it was because of the fake user account that ESET made, and bitdefender didn't know what to do with it.
In any case, new users accounts are now working.
I went back to ESET.

I am having a problem, however, establishing a FTP connection.
I suspect it is because of ESET.
With Bitdefender, I could solve that problem by disabling firewall, but now, with ESET, that solution isn't working.

okay, it's working now. never mind.