Windows 10: can't log into new user accounts -- and there is no "default user"

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  1.    30 Mar 2016 #11

    lmaneke said: View Post
    Refresh will save all your documents, music, etc, but your programs will need to be reinstalled.

    A refresh should help, as it will reinstall windows, but will keep your files. I recommend backing up your files first before the refresh.
    I actually have a system image on an external disk, but I lent it to my daughter and have to get it back. However, I suspect the problem preceded the system image, which is relatively recent.
    Files are all in the cloud, anyway.
      My ComputerSystem Spec

  2.    30 Mar 2016 #12

    Youre welcome

    That helps that you have an image. :)

    Good luck
      My ComputerSystem Spec

  3.    03 Apr 2016 #13

    I restored from a system image and now all is well.
    It seems the problem happened when I switched to bitdefender.
    I think it was because of the fake user account that ESET made, and bitdefender didn't know what to do with it.
    In any case, new users accounts are now working.
    I went back to ESET.

    I am having a problem, however, establishing a FTP connection.
    I suspect it is because of ESET.
    With Bitdefender, I could solve that problem by disabling firewall, but now, with ESET, that solution isn't working.
      My ComputerSystem Spec

  4.    03 Apr 2016 #14

    okay, it's working now. never mind.
      My ComputerSystem Spec

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