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  1.    30 Mar 2016 #11
    Join Date : Jun 2015
    Posts : 287
    windows 10 pro x64 fall creators update
    Thread Starter

    Quote Originally Posted by lmaneke View Post
    Refresh will save all your documents, music, etc, but your programs will need to be reinstalled.

    A refresh should help, as it will reinstall windows, but will keep your files. I recommend backing up your files first before the refresh.
    thanks.
    I actually have a system image on an external disk, but I lent it to my daughter and have to get it back. However, I suspect the problem preceded the system image, which is relatively recent.
    Files are all in the cloud, anyway.
      My ComputerSystem Spec
  2.    30 Mar 2016 #12
    Join Date : Aug 2015
    Posts : 505
    Windows 10 Pro x64 1607

    Youre welcome

    That helps that you have an image.

    Good luck
      My ComputerSystem Spec
  3.    03 Apr 2016 #13
    Join Date : Jun 2015
    Posts : 287
    windows 10 pro x64 fall creators update
    Thread Starter

    I restored from a system image and now all is well.
    It seems the problem happened when I switched to bitdefender.
    I think it was because of the fake user account that ESET made, and bitdefender didn't know what to do with it.
    In any case, new users accounts are now working.
    I went back to ESET.

    I am having a problem, however, establishing a FTP connection.
    I suspect it is because of ESET.
    With Bitdefender, I could solve that problem by disabling firewall, but now, with ESET, that solution isn't working.
      My ComputerSystem Spec
  4.    03 Apr 2016 #14
    Join Date : Jun 2015
    Posts : 287
    windows 10 pro x64 fall creators update
    Thread Starter

    okay, it's working now. never mind.
      My ComputerSystem Spec

 
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