Hi,
Since we backed up his data, he gave the Factory Reset a try and says it succeeded this time. Hopefully it stays working.
Thanks for your input!

R

Yup, I have install media so that shouldn't be a problem, and we already backed up his data.

My only concern with completely starting from scratch is that I never quite know what to do with the...

Hi,
We can get into that menu without the power button hack.
- He's already tried "Reset this PC" before he called me, and he said it got stuck and did not complete successfully.
- He also...

Hi,
I've gotten my friend to try some of the fixes, so far no luck:

- Space + password + Enter -> No effect
- Win + P -> No effect
- Can't enter safe mode at all, so I can't do anything about...

Hi-
I'm attempting to help a friend out with Windows 10 booting to black screen. He said this started last week, which makes me think it's an automatic driver update problem. I know black screens in...