As it is intermittent ... 3 times only in 2 months, I have a feeling it must occur when I turn my computer on after or during an update perhaps. Not sure.

Hmm thanks, do you mean use a Microsoft account? I don't use one at the moment. Prefer not to if I can avoid it.

Hi - I seem to have created a new thread, but meant to post under here as it is related - can anyone help please?

Hi,

I am hoping someone can help. I upgraded to Win 10 from Win 7 around 2 ...