Laptop hangs unexpectedly

There are log collectors used in another Ten forums room.
Run each V2 and DM and upload results directly into this thread:
BSOD - Posting Instructions

Good day,

Please find below link for V2 logs:
RAMAN-(2020-04-14_23-39-51).zip - Google Drive

Please find below link for DM logs:
RAMAN-14-04-2020_234746_67.zip - Google Drive
Await Yours,

See rule #4:

https://www.tenforums.com/misc.php?do=showrules

No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

Uninstall any pirated / cracked software and any tools / methods used to bypass license activation.

Needful is done. Kindly advise further.

Please upload a new V2 after uninstalling cracked software and tools/methods used to bypass license activation.

I can see that you have a Warning on Battery. If the battery isn't holding charge, better remove it to prevent damage on the internal charger.

Megahertz said:

I can see that you have a Warning on Battery. If the battery isn't holding charge, better remove it to prevent damage on the internal charger.

Noted. Shall ensure the same.
Shall ask for new charger.

- - - Updated - - -

zbook said:

Please upload a new V2 after uninstalling cracked software and tools/methods used to bypass license activation.

I have uninstalled which ever i know of.
If any left they kindly PM me so i shall ask my office team to do the needful as this is home cum office laptop.

attached herewith new V2 log

Please clean the hosts file > post a new V2

pgware

zbook said:

Please clean the hosts file > post a new V2

pgware

Please find attached new V2 log.

Thank You.

The computer had recent BSOD.
There is insufficient free space on the Windows drive.
There were many entries reporting problems related to the drive.

List the anti virus software currently installed and any other prior software.


1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Increase the free space on the Windows drive to > 30 GB
Free Up Drive Space in Windows 10

14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

15) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

16) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


17) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US


18) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 14.9 GB
Total Space: 71.8 GB
File System: NTFS
      Model: Samsung SSD 860 EVO 250GB

      Drive: F:
 Free Space: 54.9 GB
Total Space: 105.2 GB
File System: NTFS
      Model: ST500LT012-9WS142

      Drive: G:
 Free Space: 29.3 GB
Total Space: 292.7 GB
File System: NTFS
      Model: ST500LT012-9WS142

      Drive: P:
 Free Space: 11.2 GB
Total Space: 22.4 GB
File System: NTFS
      Model: ST500LT012-9WS142

      Drive: S:
 Free Space: 8.3 GB
Total Space: 45.4 GB
File System: NTFS
      Model: Samsung SSD 860 EVO 250GB