New
#91
@zbook: That is the computer booting into the Windows OS that is having the issues.
The PNY is now present.
OneDrive
OneDrive
Plan to perform a clean install on another day when you are refreshed.
When you perform a clean install you will delete all partitions making an unallocated disk drive.
These are manual highlights and deletions.
There is no turning back after deleting partitions.
Decide whether you want to create a backup image and or backup any files.
Once you've got an unallocated disk drive you'll install Windows 10 following the instructions in the tutorial.
Clean Install Windows 10
Earlier in this thread you had installed drivers using the component manufacturer websites.
Drivers can be backed up or you can install fresh drivers.
Installing fresh drivers will give you practice as you learned earlier how to use the Intel, AMD, and Nvidia websites.
Earlier in this thread I'd posted links to download and install browsers too.
The V2 that was posted earlier indicated that you may not have working audio.
If that happens you may need to search for a Codec and or driver.
For free backup images after completing the clean install decide whether you want to use:
Aoemi
EaseUS
Macrium
AOMEI World Backup Day Giveaway
Giveaway - EaseUS Todo Backup Home lifetime licenses
Backup and Restore with Macrium Reflect
Code:Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Please run:
Crucial System Scanner | Memory Upgrade Scanner | Crucial
Post a URL into this thread.
One or more of these software / browsers / component manufacturer websites / hardware diagnostics may be useful after the clean install:
Google Chrome - Download the Fast, Secure Browser from Google
Download Firefox Browser — Fast, Private & Free — from Mozilla
Intel(R) Driver & Support Assistant
https://www.amd.com/en/support/kb/fa...ver-autodetect
Official Drivers | NVIDIA
NVIDIA Driver Downloads - Automatically Detect NVIDIA Products
https://www.nvidia.com/Download/Scan...spx?lang=en-us
https://www.voidtools.com/
https://www.7-zip.org/
https://crystalmark.info/en/download/
https://crystalmark.info/redirect.ph...kInfoInstaller
https://support.hp.com/us-en/help/hp...re-diagnostics
https://ftp.hp.com/pub/softpaq/sp138...0/sp138803.exe
https://ftp.hp.com/pub/softpaq/sp138...0/sp138354.exe
https://support.hp.com/us-en/help/hp-support-assistant
Last edited by zbook; 27 Mar 2022 at 23:29.
What problems are there with the display?
You may need to try different driver versions if they are available.
Run the V2 log collector so that the data is available.
This was the driver that was installed before the clean install:
Code:Driver C:\WINDOWS\SYSTEM32\DRIVERS\NVLDDMKM.SYS (9.18.13.908, 12.96 MB (13,585,736 bytes), 3/26/2022 11:28 AM)
The computer had a livekernelreport related to the driver / hardware
Code:3/27/2022 4:19 PM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:0_IMAGE_nvlddmkm.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 690ec4e8-ee5f-4aaf-9af9-ffbd24e5ae20

Problem signature:
P1: 117
P2: ffffe10556403010
P3: fffff805327cc568
P4: 0
P5: 1c14
P6: 10_0_19044
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20220327-1113.dmp
\\?\C:\WINDOWS\TEMP\WER-6265937-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5800.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER583F.tmp.xml
\\?\C:\Windows\Temp\WERA062.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_fe93ba6e252634cc62748d716bc2611a7fc48496_00000000_cab_f1b11810-13d4-447b-a89f-e529efd12855

Analysis symbol: 
Rechecking for solution: 0
Report Id: f1b11810-13d4-447b-a89f-e529efd12855
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0
The display will flicker when accessing the Start Menu or going to Settings. Also the Start Menu is transparent and the taskbar is blue. This should all be white.
- - - Updated - - -
I am having issues finding drivers for it that work correctly.
- - - Updated - - -
I must also add that it has crashed twice today.
Please post a new V2:
BSOD - Posting Instructions
These are trial and error drivers until you find one that is the best of the bunch.
These are drivers from the Microsoft catalog.
There are 3 pages.
https://www.catalog.update.microsoft...0DE%26DEV_03D0
They would need to tested one at a time until you find the one that gives the best performance.
If there is no suitable driver the next option is to swap test the GPU card.
That would be at a cost in a local computer shop.
DESKTOP-BNNJ15Q-(2022-03-28_02-11-50).zip
- - - Updated - - -
Thanks! I will try them out.
Open administrative command prompt and copy and paste:
PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"
Only if the command does not collect the memory dump file perform the next steps:
Search for C:\windows\memory.dmp > save to the downloads folder > ZIP > post a share link into this thread using one drive, drop box, or google drive
Code:LastWriteTime Size (MB) FullName ------------- --------- -------- 3/28/2022 1:07:52 AM 580.03 C:\Windows\MEMORY.DMP
Microsoft had no drivers for Windows 10.
All of the drivers were for Windows 7 or earlier.
Nvidia may have a customer support webpage where you could open a thread.
The driver installed that caused the BSOD:
Code:Name NVIDIA GeForce 6150SE nForce 430 PNP Device ID PCI\VEN_10DE&DEV_03D0&SUBSYS_2A6C103C&REV_A2\3&2411E6FE&0&68 Adapter Type GeForce 6150SE nForce 430, NVIDIA compatible Adapter Description NVIDIA GeForce 6150SE nForce 430 Adapter RAM 128.00 MB (134,217,728 bytes) Installed Drivers nvd3dumx.dll Driver Version 9.18.13.908 INF File oem3.inf (Section002 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Driver C:\WINDOWS\SYSTEM32\DRIVERS\NVLDDMKM.SYS (9.18.13.908, 12.96 MB (13,585,736 bytes), 3/28/2022 1:26 AM)
Code:nvlddmkm.sys Fri Jan 30 15:44:08 2015 (54CC1748)
Code:3/28/2022 6:17 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 50
P2: fffff126c6952000
P3: 0
P4: fffff80129d71b31
P5: 0
P6: 10_0_19044
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\032822-41328-01.dmp
\\?\C:\Windows\TEMP\WER-599140-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER678A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67AA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67A9.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67E8.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_50_4d3156c415724dc8ec13306c1aeae820d3ffe45a_00000000_cab_76375ff1-9922-4318-a250-789b1db788bc

Analysis symbol: 
Rechecking for solution: 0
Report Id: 102518d4-3db7-46e4-a55f-79227a792979
Report Status: 4
Hashed bucket: 
Cab Guid: 0
Code:3/28/2022 6:18 AM Windows Error Reporting Fault bucket AV_R_(null)_nvlddmkm!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 42f7c1d9-3fd1-413b-b58b-9c5618a5ae7a

Problem signature:
P1: 50
P2: fffff126c6952000
P3: 0
P4: fffff80129d71b31
P5: 0
P6: 10_0_19044
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\032822-41328-01.dmp
\\?\C:\Windows\TEMP\WER-599140-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER678A.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67AA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67A9.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67E8.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_4d3156c415724dc8ec13306c1aeae820d3ffe45a_00000000_cab_76375ff1-9922-4318-a250-789b1db788bc

Analysis symbol: 
Rechecking for solution: 0
Report Id: 102518d4-3db7-46e4-a55f-79227a792979
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0