BSOD and Lockups - Windows 10 version 1903

Hello,

I built my PC last winter to upgrade my aging Plex server and I've had irregular BSODs and lockups. I've done the following to troubleshoot this issue:

• Memtest for 24+ hours (5-6 passes), all memory installed and no errors
• Format and reinstall Windows 10
• Unplugged most peripherals
• Checked Event Viewer, no clear error
• Ran WhoCrashed, referenced a lot of things

I'm going to remove PlayOn as that was referenced by WhoCrashed. What else could be going on though?

THOR-(2019-11-12_07-04-03).zip - Google Drive

Update:
Intel LAN driver (Downloads for Intel(R) Ethernet Controller I211 Series)
BIOS (ASRock > X470 Master SLI/ac)

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}

10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

11) Make sure that there is no over clocking while troubleshooting.

12) Please post a share link for C:\windows\memory.dmp

Code:

Crash dump found at C:\Windows\MEMORY.DMP
Creation date: 11/11/2019 19:46:41
Size on disk: 1229 MB

13) Run Memtest86 version 8.2 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.

14) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

15) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

16) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

17) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

This may be a shot in the dark, but you could try updating your AMD chipset drivers. According to one of the dumps I analyzed, there was quite a bit of references to those specific drivers.

Code:

14: kd> .trap ffffbc0f`780e6880NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=fffff8072f929380 rbx=0000000000000000 rcx=ffff2481cfae0c90rdx=0000000000000036 rsi=0000000000000000 rdi=0000000000000000rip=fffff8072f929392 rsp=ffffbc0f780e6a10 rbp=ffffbc0f780e6b40 r8=000000000000003b  r9=0000000000000064 r10=0000fffff8072f92r11=ffffd77902e00000 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0         nv up ei pl nz na pe ncamdppm!PerfSelectionPTStates+0x12:fffff807`2f929392 4c8b5918        mov     r11,qword ptr [rcx+18h] ds:ffff2481`cfae0ca8=????????????????

Code:

FAILURE_BUCKET_ID:  0x1E_c0000005_R_amdppm!PerfSelectionPTStatesBUCKET_ID:  0x1E_c0000005_R_amdppm!PerfSelectionPTStatesPRIMARY_PROBLEM_CLASS:  0x1E_c0000005_R_amdppm!PerfSelectionPTStates

All in all, it seems as though the problem is most likely the hardware. zbook already responded with a bucket list you should follow in order to figure out the issue.

zbook said:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}

10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

11) Make sure that there is no over clocking while troubleshooting.

12) Please post a share link for C:\windows\memory.dmp

Code:

Crash dump found at C:\Windows\MEMORY.DMP
Creation date: 11/11/2019 19:46:41
Size on disk: 1229 MB

13) Run Memtest86 version 8.2 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.

14) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

15) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

16) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

17) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

Thanks for the response. After removing the PlayOn application, I found that povrtdev.sys was still showing up in Driver Verifier. When I narrowed down the list of 3rd party drivers to test, I found that it was the only 3rd party driver that was making Windows crash whenever I would run the Verifier, at least at boot-up. With that said, I wasn't sure of a safe way to remove it and I wanted to make sure that all references to PlayOn were gone. Today, I reformatted the drive and have reinstalled Windows 10, which will be the 2nd time I've had to do this. Once I've reloaded the essential software, I'll be circling back to your steps to see if that helps identify anything problematic after reformatting.

I found a secondary culprit. In addition to povrtdev.sys (PlayOn), amdryzenmasterdriver.sys also caused a BSOD via Driver Verifier on boot up. Oddly enough, I hadn't installed AMD Ryzen Master Utility, but rather everything from the latest AMD graphics drivers (adrenaline installer). When I was reinstalling everything after doing a clean install of Windows 10, I was installing components piecemeal and running the Driver Verifier after each install to make sure it was able to boot up without issue. Previously, I couldn't even get to Windows login without a BSOD whenever I would run Driver Verifier against the 3rd party drivers. After installing the AMD Graphics drivers, I found that there is an extra program called the AMD Problem Report Wizard that is installed by default. This "Report" program adds a bad amdryzenmasterdriver.sys driver to your system that won't get updated/replaced when you go to actually install AMD Ryzen Master Utility. The only remedy to get rid of this bad amdryzenmasterdriver.sys driver is to uninstall the graphics drivers entirely, then reinstall it sans "Report" utility. Furthermore, installing the AMD Ryzen Master Utility after all this installs a amdryzenmasterdriver.sys driver that does not cause a BSOD or lockup.

I ran memtest using the latest version (UEFI) for two complete runs (8 passes total, taking 16 hours total) and no problems were presented. It should be noted that I also had previously ran it using the legacy memtest program for over 24 hours and had no problems then either. I also ran Driver Verifier against all 3rd party drivers for the entire weekend and no random reboots, lockups, etc.

At this point, I'm suspecting that my problems were likely software related. What I'm struggling to understand is why the computer would just completely lock up and sometimes it would do a BSOD and reboot itself. Also, my problem would come and go, i.e. no issues for several days then lockup. So, I'm going to perform the SeaTools and HD Tune just to make sure those don't return any issues either.