microsoft updated my desktop from 1703 to 1709 and it failed. the computer is down to a crawl. with the help of a tech i did a reset and it is even slower, to being disabled. can not download anything. where do i start? thank you pothound
Hi pothound.
Did you look in device manager? are there any devices in difficulty, they will have a yellow exclamation mark.
Right click Start > Device manager
If there are any post back.
Next I would recommend you fall back to 1703 and set connection to metered until you are better prepared for update.
Start > Settings > Update and security> Recovery. There should be an option on right to fall back to previous version. (This is only possible for 10 days after the install.)
Once back set connection to metered.
Start > Settings > Network and Internet. Depending if you are on Wi-fi or ethernet, click on the one you are using. Click on your network on the right and then click manage. On window that opens click metered.
The problem with this strategy is you have to set every network you connect to to metered.
Assuming you these two steps are complete. You should create an image of your system with a tool like Macrium Reflect. This will allow you to restore your system next time if something really goes wrong.
Backup and Restore with Macrium Reflect
Make a back up your date, always good to have. If you want to good the extra mile create bootable media by dreating a recovery drive.
Type recovery drive in Cortana. It should appear as app at top of list. Be patient if your machine is running that slow. You will need either a 4GB, 8GB or 16GB USB Thumb drive.
I would then head to manufactures site and see if they have a forum and look up your specific machine and see if others are having the same issue.
I would also run sfc /scannow on your machine to ensure there is no corruption for your next attempt.
You might want to wait a month or so before trying again or you may wish to try again immediately. If you try again I would use this process.
Repair Install Windows 10 with an In-place Upgrade
Ken
thank you ken. with the help of microsoft tech, i downloaded os from laptop, and installed it. i had no other choice. it was too slow to work with.
pothound
May I suggest you look into Macrium Reflect. Built for situations like this. You simply restore an Image from a working backup. The software is free.
The link is in my post. Saves a lot of time and stress.
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