Windows 10 Update 'couldn't connect to the update service' problem


  1. Posts : 119
    Windows 10
       #1

    Windows 10 Update 'couldn't connect to the update service' problem


    When I run Windows 10 Update check, I get a message that says 'couldn't connect to the update service'.
    I tried running 'sfc /scannow' which was all OK, and I removed the 'Windows\Software Disrtibution' folder, but no luck. I also tried the 'Windows Update' troubleshooter which just gets stuck on 'checking for pending restart'.
    Any ideas on what else I can try?
      My Computer

  2. Brink's Avatar
    Posts : 48,681
    64-bit Windows 10 Pro for Workstations build 19631
       #2

    Hello imacken, :)

    If you haven't already, you could see if resetting Windows Update may be able to help.

    Reset Windows Update in Windows 10 Windows Update Activation Tutorials
      My Computers


  3. Posts : 119
    Windows 10
    Thread Starter
       #3

    Thanks for your usual very quick reply, Brink. I ran the batch file, but error is the same, unfortunately.
      My Computer

  4. Brink's Avatar
    Posts : 48,681
    64-bit Windows 10 Pro for Workstations build 19631
       #4

    It sounds like you tried all the usual troubleshooting options.

    If you like, you could try doing a repair install to fix this without losing anything.

    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
      My Computers


  5. Posts : 119
    Windows 10
    Thread Starter
       #5

    OK, everything was going OK until Step 9 in your 'Repair Install...' tutorial.
    Just gets stuck on 'Checking for updates'! I've waited about 30 mins, and it just says 'Checking for updates'!
      My Computer

  6. Brink's Avatar
    Posts : 48,681
    64-bit Windows 10 Pro for Workstations build 19631
       #6

    If you have any hard drive activity, it would be best to let it sit until finished. Sometimes it can take a long time when there's corruption.
      My Computers



  7. Posts : 119
    Windows 10
    Thread Starter
       #7

    OK, good news, the update and the repair install all went well, and I can now see windows updates again! Thanks - as always - for your invaluable help.
      My Computer

  8. Brink's Avatar
    Posts : 48,681
    64-bit Windows 10 Pro for Workstations build 19631
       #8

    You're most welcome. I'm glad to hear it's all fixed now.
      My Computers


 

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