Windows 10: Windows 10 Update 'couldn't connect to the update service' problem Solved

  1.    05 Dec 2017 #1

    Windows 10 Update 'couldn't connect to the update service' problem


    When I run Windows 10 Update check, I get a message that says 'couldn't connect to the update service'.
    I tried running 'sfc /scannow' which was all OK, and I removed the 'Windows\Software Disrtibution' folder, but no luck. I also tried the 'Windows Update' troubleshooter which just gets stuck on 'checking for pending restart'.
    Any ideas on what else I can try?
      My ComputerSystem Spec


  2. Posts : 29,323
    64-bit Windows 10 Pro build 17672
       05 Dec 2017 #2

    Hello imacken, :)

    If you haven't already, you could see if resetting Windows Update may be able to help.

    Reset Windows Update in Windows 10 Windows Update Activation Tutorials
      My ComputersSystem Spec

  3.    05 Dec 2017 #3

    Thanks for your usual very quick reply, Brink. I ran the batch file, but error is the same, unfortunately.
      My ComputerSystem Spec


  4. Posts : 29,323
    64-bit Windows 10 Pro build 17672
       05 Dec 2017 #4

    It sounds like you tried all the usual troubleshooting options.

    If you like, you could try doing a repair install to fix this without losing anything.

    Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
      My ComputersSystem Spec

  5.    05 Dec 2017 #5

    OK, everything was going OK until Step 9 in your 'Repair Install...' tutorial.
    Just gets stuck on 'Checking for updates'! I've waited about 30 mins, and it just says 'Checking for updates'!
      My ComputerSystem Spec


  6. Posts : 29,323
    64-bit Windows 10 Pro build 17672
       05 Dec 2017 #6

    If you have any hard drive activity, it would be best to let it sit until finished. Sometimes it can take a long time when there's corruption.
      My ComputersSystem Spec

  7.    05 Dec 2017 #7

    OK, good news, the update and the repair install all went well, and I can now see windows updates again! Thanks - as always - for your invaluable help.
      My ComputerSystem Spec


  • Posts : 29,323
    64-bit Windows 10 Pro build 17672
       05 Dec 2017 #8

    You're most welcome. I'm glad to hear it's all fixed now.
      My ComputersSystem Spec


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