Windows 10: Update failed, 5 times in 2 weeks.

  1.    22 Nov 2017 #1

    Update failed, 5 times in 2 weeks.

    Hello folks,

    I am running Windows 10 Home, upgraded from Windows 7 Home Edition. The current version is 1703 (OS Version 15063.674).

    Within a period of last 2 weeks, Windows has tried to update at least 5 times and after a couple of reboots, it tells me that the updates have failed and it has rolled back. I can't figure out the cause. I wonder if anybody can help me figure out the cause and address it.

    I am sure there must be some data dump about this. How does one access it so that the cause can be figured out.

    Many thanks in advance.
      My ComputerSystem Spec

  2.    22 Nov 2017 #2

    Hi, there can be numerous possible causes, from disk and file system problems to your AV and connected peripherals.

    I recently went through a sequence with someone from a very similar starting point.
    When you look at your disk, if you had unallocated space on it, you may find you now have multiple recovery partitions.

    Let's run through basics.
    Please post a screenshot of your partitions using Minitool partition wizard.
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Thanks.
    Please post your windows build:
    Windows key + R, winver
    Also a screenshot of your Update History.

    What is your disk type? (HDD, SSD etc?)

    Please make sure you have around 20Gb free on your C: drive, and 1.2Gb of unallocated space on your system drive. (This is needed as Windows often creates a new Recovery partition when upgrading).

    1. First check your disk:
    Download and run Hard Disk Sentinel (trial) and make sure all disks are reported as good.
    If not, do not continue, and post back .

    2. Now check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    3. Now check your system files. From an admin command prompt
    and post the result.
    Make sure the result is clear or fixed- else do not proceed.

    What went wrong?
    Then see this where many error numbers and messages are listed:
    (However the log may be lost when the PC reverts to the old version after a failed upgrade)
    How to Troubleshoot Common Setup and Stop Errors During Windows - Microsoft Community

    Trying again- preparation.
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials
    Note the guidance in the yellow section and Here's How

    Meanwhile you may wish to disable Windows Update.

    Whilst you can try setting your connection as metered, it's possible MS will regard the upgrade as 'important' and disregard that.
    Set Ethernet Connection as Metered or Unmetered in Windows 10 Network Sharing Tutorials
    Enable or Disable Windows Update Automatic Updates in Windows 10 Windows Update Activation Tutorials
      My ComputerSystem Spec

  3.    22 Nov 2017 #3

    I had a similar problem on a Windows 10 Home PC when the update to 1709 failed three times. I then downloaded the Windows Update Troubleshooter, which made a few changes to my system. After that the next update attempt was successful.
      My ComputerSystem Spec

  4.    23 Nov 2017 #4

    @ dalchina,

    Thanks for the reply.

    Results of the things that you mentioned are as follows.

    The disk is SSHD. Its Seagate drive.

    Update History

    HDD Sentinel

    Check Disk Event log


    File System scan

    If you would like to see anything else, pls let me know.

    I found few options online but before I use them to fix the issue, I wanted to check what the issue is and would prefer to fix it.
    If all fails, I will have to go that route but before that I would like to give a try.
      My ComputerSystem Spec

  5.    23 Nov 2017 #5

    Ok, I had that happen with 4049854 (but I note earlier issues with updates too, although 4049011 succeeded.

    What I did with 4049854 was to uninstall it and reboot, and then let it install again. Simply restarting achieved nothing.

    You disk is good and SFC has fixed something, so far so good.

    Running the troubleshooter would now be a good idea; also please use Minitool partition wizard, expand columns as necessary to all text is visible and post a screenshot of your partitions.
      My ComputerSystem Spec

  6.    26 Nov 2017 #6


    Apologies for the delay.

    I ran update troubleshooter and after that tried to update offline using WSUS offline updater, same result.

    I am a little confused about which columns would you like to see in MiniTool Partition Wizard.

    I am now uninstalling KB4049854 and will try to install offline again to see how it goes. Will update once done.
      My ComputerSystem Spec

  7.    26 Nov 2017 #7

    Click image for larger version. 

Name:	1.jpg 
Views:	2 
Size:	105.2 KB 
ID:	165604
    like that.. you may have to stretch a column horizontally to avoid .....

    I expect you will need to uninstall it before succeeding e.g. via the Control Panel, Programs and Features, Installed updates if not feasible from Settings.
      My ComputerSystem Spec


Related Threads
KB4032188 failed to install multiple times in Windows Updates and Activation
Hi, I'm on Windows 10 Pro, currently version 15063.608. I've never had any update issues. I'm using automatic updates, and the 16. September Windows failed to install KB4032188 multiple times. Windows tried to update (automatically)...
updates to pc failed multiple times in Windows Updates and Activation
i think its because i chose to have notifications off...? but anyways, i see recent updates list show multiple updates for various programs that failed to update. an hour ago, i tried running "windows10upgrade.exe" and it too failed. i see there are...
(KB3210721) failed to install 6 times now in Windows Updates and Activation
The latest Windows 10 update KB 3210721 will not install on my PC. It configures up to 100% then says it can't complete the updates and removes them. This has happened 6 times now and is getting tedious. I have even disabled my antivirus but with no...
Hi! I have currently Windows 10.10586.545 Pro x64. I received not Windows Anniversary Update by Windows Update yet, I downloaded it from Microsoft. First time I tried to update, all was working correctly, but after reboot and before login...
I have tried upgrading my Dell venue 8 Pro many times from GWX, installation media and direct download in normal and also after reset of tablet with secure boot and also removing secure boot, removing fast boot and with fast boot using all...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:57.
Find Us