Windows 10: Windows 10 Updates Will Not Install (Error 0x80070002)

  1.    16 Nov 2017 #1

    Windows 10 Updates Will Not Install (Error 0x80070002)


    Hi Experts,

    I got the error above (no updates installed), followed the advice here:
    SFC Corrupt Files Solved - Windows 10 Forums

    And also tried in-place upgrade (both refresh and reset) by following the steps here:
    Refresh Windows 10 Installation Upgrade Tutorials

    and both failed. I have no idea what else to do.
    Can anyone peek at the attached DISM.log and shed a light?

    dism.zip

    many thanks in advance
      My ComputerSystem Spec


  2. Posts : 77
    Windows 10 Pro 1709 16299.192
       16 Nov 2017 #2

    If you use a usb mouse - disconnect the mouse and try again.
      My ComputersSystem Spec


  3. Posts : 17,808
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Nov 2017 #3

    Please post the Panther logs (by default they may be hidden)
    Download and install everything to make search efficient: voidtools

    1) Look for any of these log files and post into the thread:

    C:\$WINDOWS.~BT\Sources\Panther
    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp ...................[$Windows.~bt\Sources\Rollback\setupmem.dmp]
    setupapi.dev.log ...................[$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log]
    BlueBox.log
    $Windows.~bt\Sources\Rollback*.evtx

    C:\$Windows.~BT\Sources\Rollback

    BlueBox.log
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

    Setupmem.dmp
    setupapi.dev.log
    Event logs (*.evtx)

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread



    Code:
    Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x8007025d)
    Code:
    DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=8007025D
    Code:
    DISM DISM Package Manager: PID=10712 TID=10744 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x8007025d)
    Code:
    DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002
      My ComputerSystem Spec


 

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