Windows 10: Can't Uninstall RSAT (KB2693643)


  1. Posts : 2
    Windows 10 Enterprise
       13 Nov 2017 #1

    Can't Uninstall RSAT (KB2693643)


    I accidentally installed the wrong update:
    Download Remote Server Administration Tools for Windows 10 from Official Microsoft Download Center

    I installed WindowsTH-RSAT_WS_1709-x64.msu instead of instead of WindowsTH-RSAT_WS2016-x64.msu. That's fine right just uninstall the wrong update and install the correct one. Well not so easy:

    Click image for larger version. 

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    What i've tried to use to resolve the issue:
    1. DISM /Online /Cleanup-Image /RestoreHealth + sfc /scannow (didn't find any problems)
    2. Windows update troubleshooter
    3. stopped all the windows services and deleted the C:\Windows\SoftwareDistribution
    4. wusa /uninstall /kb:2693643
    5. Uninstalling in safe mode

    I really don't know what else I can try here. It would suck to have to repave the system because of this small thing. Any help would be appreciated. I'm running build 1709.

    thanks....
      My ComputerSystem Spec

  2.    13 Nov 2017 #2

    If you have system image or system restore checkpoint before installing, revert back using one of them. Otherwise, you may try this: install the wrong version again, reboot, uninstall. If it fails, check event logs for uninstall errors, Get-WindowsUpdateLog powershell command, or text-based update log of RSAT if they have one. The last resort is to try to use some universal uninstaller utility like Revo but be sure you made system image before, these uninstallers can be dangerous.
      My ComputerSystem Spec


  3. Posts : 2
    Windows 10 Enterprise
    Thread Starter
       14 Nov 2017 #3

    muchomurka said: View Post
    If you have system image or system restore checkpoint before installing, revert back using one of them. Otherwise, you may try this: install the wrong version again, reboot, uninstall. If it fails, check event logs for uninstall errors, Get-WindowsUpdateLog powershell command, or text-based update log of RSAT if they have one. The last resort is to try to use some universal uninstaller utility like Revo but be sure you made system image before, these uninstallers can be dangerous.
    Unfortunately i went to do a system restore and found out somehow it was turned off. When i try to reinstall the bad version i get "Update for Windows (KB2693643) is already installed on this computer. I checked the event log after the uninstalled failed and this is all i get:

    "Package KB2693643 failed to change the absent state. Status: 0x8000005." (Type informational)

    I tried to download a trial of revo uninstaller pro but it doesn't work with KB updates. These are the days that i HATE windows. I guess the only other option is to repave..?
      My ComputerSystem Spec

  4.    26 Jan 2018 #4

    This is what worked for me. I couldn't view the "manage user" tab options in AD and RSAT was alltogether fubard.

    I tried to:
    Delete the registry keys and then remove the windows feature and rsat
    Remove via wusa
    Remove via DISM
    Remove via Programs and Features > Add/Remove Windows Features
    The only way I could remove KB2693643 and the RSAT windows features are as follows:
    1. Open command prompt as administrator
    2. run DISM /Online /Get-Packages
    2a. Copy and paste the output into a txt document such as notepad
    3. Run DISM /Online /Remove-Package /PackageName:<INSERTDATAHERE>

    In step 3 above, the <INSERTDATAHERE> should be the package name you copied from the Get-Packages list. You will need to run this each time, for each package that starts with "Microsoft-Windows-RemoteServerAdministrationTools...."

    So my step 3 looked like this:
    DISM /Online /Remove-Package /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~10.0.10585.0
    (selected "no" to restart)

    DISM /Online /Remove-Package /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~*AnotherVersion*
    (selected "yes" to restart after this 2nd command)
      My ComputerSystem Spec

  5.    26 Jan 2018 #5

    Nice job, School. When all else fails, there's always DISM!
    --Ed--
      My ComputersSystem Spec

  6.    07 Feb 2018 #6

    School said: View Post
    The only way I could remove KB2693643 and the RSAT windows features are as follows:
    1. Open command prompt as administrator
    2. run DISM /Online /Get-Packages
    2a. Copy and paste the output into a txt document such as notepad
    3. Run DISM /Online /Remove-Package /PackageName:<INSERTDATAHERE>

    In step 3 above, the <INSERTDATAHERE> should be the package name you copied from the Get-Packages list. You will need to run this each time, for each package that starts with "Microsoft-Windows-RemoteServerAdministrationTools...."

    So my step 3 looked like this:
    DISM /Online /Remove-Package /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~10.0.10585.0
    (selected "no" to restart)

    DISM /Online /Remove-Package /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~*AnotherVersion*
    (selected "yes" to restart after this 2nd command)
    Hi, I tried this. My step 3 looked like this
    C:\WINDOWS\system32>DISM /Online /Remove-Packages /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~10.0.16299.2

    But then I get this:
    Error: 87The remove-packages option is unknown.For more information, refer to the help by running DISM.exe /?.

    Any suggestions, or what am I doing wrong? I am new at this....
      My ComputerSystem Spec


  7. Posts : 10,913
    Windows 10 Pro and Windows 10 Pro Insider
       07 Feb 2018 #7

    Try Remove-Package not Remove-Packages and see if it helps.
      My ComputersSystem Spec


 

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