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#1
Recently had to chat with MS online tech to reactivate, tell me why?
I have a win10 PC.
It had said activated and said linked to my Microsoft account.
I had been getting a few we need you to sign in again messages to verify it was me, which I dont understand that day.
Anyway, I put in a drive to clone the OS.
The drive had an older OS win7 on it.
I was going to clone win10 on top.
The PC went crazy, while booting up, it was halfway thru showing the desktop.
Suddenly, a new screen comes up saying 'Driver Power State Failure', I assume related to the new WDC 1TB drive I added.
Said, 'we need to collect some data' It took a while, then rebooted.
Then the reboot was taking an extremely long time, just circling ring thing, so long I cut power and turned on again, same long long time. I just left it. It boots up, but even though not finished booting, suddenly, same message, 'Driver Power State Failure'. and then 'we need to collect some data'. It takes a while then reboots. During the boot, I see message about repairing the PC, takes FOREVER to bring up the desktop, screen goes black, like I think it is dead. Finally the desktop appears. Took like 10 minutes to show the desktop. I was relieved.
I run Macrium reflect. At 97% finished, I notice a new message on the desktop, said 'Windows is not activated'
Macrium fails to clone the drive, said it does not have permission to read some files.
I notice a program called Sichbopvr, an ATSC TV program has lost all its configuration, needs an entire setup again.
I go to settings, activation, and it says you need to buy windows 10 etc....
So it lost activation! Stumped, clueless. Why? Angst!
Eventually, I log into my online MS account. I check status, says normal, nothing wrong there.
I see a link to online MS support chat. I connect, explain what happened, lady says we can fix this. She takes remote control.
She runs some command to retrieve the key from the bios. She goes to change product key and pastes it in there. Suddenly windows 10 is again activated!
She says it will never happen again?
What exactly happened here? What happened to the first key?
Can it happen again? How many bios keys are available in this PC?
What was wrong with the first key that was existing and it had been activated?
Did win10 deactivate because I added another hard drive? If win10 is linked to my online MS account with this PC, why did it deactivate?
Some pics