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  1.    6 Days Ago #1
    Join Date : Aug 2015
    Posts : 241
    win7 and ubuntu

    Recently had to chat with MS online tech to reactivate, tell me why?


    I have a win10 PC.
    It had said activated and said linked to my Microsoft account.
    I had been getting a few we need you to sign in again messages to verify it was me, which I dont understand that day.

    Anyway, I put in a drive to clone the OS.
    The drive had an older OS win7 on it.
    I was going to clone win10 on top.

    The PC went crazy, while booting up, it was halfway thru showing the desktop.
    Suddenly, a new screen comes up saying 'Driver Power State Failure', I assume related to the new WDC 1TB drive I added.
    Said, 'we need to collect some data' It took a while, then rebooted.
    Then the reboot was taking an extremely long time, just circling ring thing, so long I cut power and turned on again, same long long time. I just left it. It boots up, but even though not finished booting, suddenly, same message, 'Driver Power State Failure'. and then 'we need to collect some data'. It takes a while then reboots. During the boot, I see message about repairing the PC, takes FOREVER to bring up the desktop, screen goes black, like I think it is dead. Finally the desktop appears. Took like 10 minutes to show the desktop. I was relieved.

    I run Macrium reflect. At 97% finished, I notice a new message on the desktop, said 'Windows is not activated'
    Macrium fails to clone the drive, said it does not have permission to read some files.
    I notice a program called Sichbopvr, an ATSC TV program has lost all its configuration, needs an entire setup again.

    I go to settings, activation, and it says you need to buy windows 10 etc....

    So it lost activation! Stumped, clueless. Why? Angst!

    Eventually, I log into my online MS account. I check status, says normal, nothing wrong there.
    I see a link to online MS support chat. I connect, explain what happened, lady says we can fix this. She takes remote control.
    She runs some command to retrieve the key from the bios. She goes to change product key and pastes it in there. Suddenly windows 10 is again activated!
    She says it will never happen again?

    What exactly happened here? What happened to the first key?
    Can it happen again? How many bios keys are available in this PC?
    What was wrong with the first key that was existing and it had been activated?

    Did win10 deactivate because I added another hard drive? If win10 is linked to my online MS account with this PC, why did it deactivate?

    Some pics
    Attached Thumbnails Attached Thumbnails activation.PNG   Captureww.PNG   Capturefail.PNG   fixed.PNG  
      My ComputerSystem Spec
  2.    6 Days Ago #2
    Join Date : Aug 2015
    Posts : 241
    win7 and ubuntu
    Thread Starter

    even though she said she retrieved key from bios, there is no key there. watching her, she ran some terminal command and a colored small window appeared with key which she copied and then pasted and it immediately activated. anyone know what she did?

    whatever,glad it is again activated.
    Attached Thumbnails Attached Thumbnails neokey.PNG  
      My ComputerSystem Spec
  3.    6 Days Ago #3
    Join Date : Aug 2015
    Posts : 241
    win7 and ubuntu
    Thread Starter

    If anyone doubts this story, here is a response from MS in my email, she did a great job.
    I watched what she did, but dont recall it all.
    Microsoft Customer Support <CS3UR.GNRL.WW.00.EN.SUT.KSP.TS.1FL.ADK.SG.CH@css.one.microsoft.com>







    Reply|
    Thu 11/9, 7:13 PM
    You
    This is the e-mail regarding our chat session.
    Kindly note down your case id, to make further help assistances. Your case id is xxxxxxxxxxx

    Your re-joining link to re-connect back to me is,
    xxxxxxxxxxxxxxxxxxxxxxxx, I removed the link.
    You could follow the below troubleshooting steps at.,
    [https://support.microsoft.com,https/....microsoft.com, Microsoft Community
    Thank you for the patience and co-operation you showed throughout our chat session.
    It’s been my genuine pleasure assisting you today.



      My ComputerSystem Spec
  4.    5 Days Ago #4
    Join Date : Aug 2015
    Posts : 241
    win7 and ubuntu
    Thread Starter

    Ran showkey and a key is embeded in firmware, maybe this is the key ms tech used?
    going to email to myself. maybe could be used again on this pc.
    subbed xxxx for values

    ShowKeyPlus - Windows Product Key Information
    Product Name: Windows 10 Pro
    Product ID: 00342-50212-00000-AAOEM
    Installed Key: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    OEM Key: Windows Vista OEM marker present in firmware
      My ComputerSystem Spec
  5.    5 Days Ago #5
    Join Date : Dec 2015
    Posts : 5,855
    Windows10

    Quote Originally Posted by sdowney717 View Post
    Ran showkey and a key is embeded in firmware, maybe this is the key ms tech used?
    going to email to myself. maybe could be used again on this pc.
    subbed xxxx for values

    ShowKeyPlus - Windows Product Key Information
    Product Name: Windows 10 Pro
    Product ID: 00342-50212-00000-AAOEM
    Installed Key: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    OEM Key: Windows Vista OEM marker present in firmware
    You have completely misinterpreted the output here. The installed key is whatever was used. There is no bios embedded key. PC must have had Vista which worked completely differently - I will not bore you with details.

    I am not even sure the installed key is anything but a generic key. Show us the last five digits only and we can see if it is a genuine key or a generic key.

    I think MS lady used some key but was not willing to divulge exactly what, so spun you a line.
      My ComputerSystem Spec
  6.    5 Days Ago #6
    Join Date : Aug 2015
    Posts : 241
    win7 and ubuntu
    Thread Starter

    ran speccy and got a diiferent key

    Windows 10 Pro 64-bit
    Computer type: Desktop
    Installation Date: 11/2/2017 11:35:57 AM
    Serial Number: xxxxxxxxxxxxxxxxxxx-BTDPP
    ---------------------------------------------------------------------
    show key last digits
    Installed Key:xxxxxxxxxxxxxxxxx-WB6GC

    are either legit?
    i used check key for both keys and they come back invalid using showkey plus. so what use is it??
      My ComputerSystem Spec
  7.    5 Days Ago #7
    Join Date : Dec 2015
    Posts : 5,855
    Windows10

    Quote Originally Posted by sdowney717 View Post
    ran speccy and got a diiferent key

    Windows 10 Pro 64-bit
    Computer type: Desktop
    Installation Date: 11/2/2017 11:35:57 AM
    Serial Number: xxxxxxxxxxxxxxxxxxx-BTDPP
    ---------------------------------------------------------------------
    show key last digits
    Installed Key:xxxxxxxxxxxxxxxxx-WB6GC

    are either legit?
    i used check key for both keys and they come back invalid using showkey plus. so what use is it??
    I have never had a problem with showkeyplus. I would be more inclined to disbelieve speccy.
      My ComputerSystem Spec
  8.    5 Days Ago #8
    Join Date : Aug 2015
    Posts : 241
    win7 and ubuntu
    Thread Starter

    Quote Originally Posted by cereberus View Post
    You have completely misinterpreted the output here. The installed key is whatever was used. There is no bios embedded key. PC must have had Vista which worked completely differently - I will not bore you with details.

    I am not even sure the installed key is anything but a generic key. Show us the last five digits only and we can see if it is a genuine key or a generic key.

    I think MS lady used some key but was not willing to divulge exactly what, so spun you a line.
    Just telling you what she said when I asked.
    She ran a command, a small rectangular gold yellow colored box appeared. Inside the box was a typical activation text code line.
    She copied it and pasted it into the change product key, it instantly activated.
    I remeber thinking that box is really colorful. She did it all pretty fast.

    I asked her, what did you do? And she said, you saw what I did, and I retrieved it from the bios.
    I did watch her, but dont remember what she typed in. I was grateful she fixed it. But later on was wondering what happened.
      My ComputerSystem Spec
  9.    5 Days Ago #9
    Join Date : Aug 2015
    Posts : 241
    win7 and ubuntu
    Thread Starter

    Quote Originally Posted by cereberus View Post
    I have never had a problem with showkeyplus. I would be more inclined to disbelieve speccy.
    So what is the showkey plus telling me exactly?
      My ComputerSystem Spec
  10.    4 Days Ago #10
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,407
    Windows 10 IoT

    If you run showkey, and then click on the product codes displayed, that will X out all but the last 5 digits. Once you do that you can safely upload a screen shoot using the snipping tool.

    A lot of those key finder utilities pull the key from the Windows registry. That key may or may not be the Key stored in the BIOS, if there is one. Showkey will retrieve the OEM embedded key from the BIOS, and show you the key that's actually in use. The generic key that you normally get with a Digital License for 10 Pro ends in 3V66t. I don't recognise either of the keys you posted. If one or both are OEM or Retail keys that would explain that though.
      My ComputerSystem Spec

 
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