1.    1 Week Ago #1
    Join Date : Sep 2015
    Posts : 5
    Win 10

    Windows 10 update 1709 error when waking from sleep


    Hi guys,
    since updating to Windows 10 1709 I get a weird video issue - vertical dotted lines, the mouse is still visible as vertical stripes, when waking from sleep mode. It is a desktop machine, I am using an Intel HD graphics 530 and have downloaded and installed the latest driver - 22.20.16.4815. The problem still exists, any suggestions
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,002
    Win 10 Pro (1703)
      My ComputerSystem Spec
  3.    1 Week Ago #3
    Join Date : Sep 2015
    Posts : 5
    Win 10
    Thread Starter

    Thanks Dalchina for the quick reply. I followed the link you posted and have read the comments, however I'm not sure what this means, does the fault lie with Intel or Microsoft and do I wait for an update - hopefully one of them is working on it.
      My ComputerSystem Spec
  4.    1 Week Ago #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,002
    Win 10 Pro (1703)

    Hi, MS supplies drivers according to a database - I believe- which must cover a vast range of possible configurations.

    If you find their driver version causes a problem, you may find and download a suitable one. In a few cases people have to get e.g. the graphics driver used with the previous build of Windows. Where there is a problem related to the driver version, 'the latest' may be the problem, not the solution.

    So you can look at those links and see if they give you a hint, download and try a different driver.

    If you download a different/older driver, you need to then protect it from being updated by MS - a tutorial here applies related to hiding updates.

    Example: I, and others, found that one finger scrolling using my touchpad, and chiral (circular) scrolling was not working. I've used a driver from 2016 to reinstate those functions.

    If you resolve the issue thus, please report it e.g. via the Feedback Hub app. MS needs to receive reports.
      My ComputerSystem Spec
  5.    1 Week Ago #5
    Join Date : Sep 2015
    Posts : 5
    Win 10
    Thread Starter

    Thanks again, I will investigate further and give feedback
      My ComputerSystem Spec
  6.    3 Days Ago #6
    Join Date : Sep 2015
    Posts : 5
    Win 10
    Thread Starter

    I have not been able to find a solution, tried updating various drivers etc, this has not been successful so I have turned off the PC power/sleep mode. I will keep an eye out for a solution if I ever find one
      My ComputerSystem Spec

 


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