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Windows update stuck at 35%, cannot reboot in safe mode/repair
Hello.
Thanks for taking the time to help me out
Just want to put it out there immediatly, it's my girlfriend's laptop so I am not 100% sure of everything that was done for this problem to occur.
She told me she was updating the computer, and it seemed stuck at 100% for 10 minutes. She decided to reboot the computer (wether she should have or not is... another debate). When the computer restarts, it immediately shows the "preparing" phase, and after 5 seconds, it switches to "Configuring Windows updates, 35% complete, do not turn off your computer" (no progression to the 35... just.. jumps directly to it and stays stuck there)
What has been tried :
- Rebooting : Same result
- Rebooting in safe mode : Same result (but with bad resolution hehe)
- Rebooting in "Startup interrupt menu", choose temp startup device, USB windows 7, Troubleshoot
- - System Restore : No restore points have been created on your computer's system.
- - Go back to previous version : We ran into a problem and won't be able to take you back to the previous version of Windows. Try resetting your PC instead
- - Startup Repair : Startup repair couldn't repair your PC. Press Advanced options to try other options to repair your PC.
Anything further than that and i'm outside my competences.
If anyone can help me, i'll try to answer as precisely as I can to your questions.