Freeze at 33% during update to 1709

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  1. Posts : 13
    Windows 10 Pro v1709
       #1

    Freeze at 33% during update to 1709


    Running 1703 on Intel Hardware w/ SoundBlaster audio and Nvidia GPU.
    Samsung SSD.
    Peripherals include wireless 360 receiver and Logitech wireless keyboard/mouse dongle.

    Machine badgering me about updating to FCU, and "chooses" to update even when I tell it specifically not to.
    Every time machine reboots, it begins the lengthy update to 1709, and the progress wheel freezes/stops spinning at exactly 33%.
    Computer never BSODs or spits out an error.
    I have to hold down power, and when I reboot, Windows rolls back to 1703 automatically.
    After logging in, stupid Windows starts pestering me again with notifications to install the futile update.
    I told it to remind me in three days, it reminded me the next morning.
    In the Start menu, I have options to "Shut down", "Restart", "Update and Shut down", or "Update and Restart".
    Blasted thing begins FCU update no matter what I choose.
    Anyone know where to buy a grenade?

    Already tried deleting all files in C:\Windows\SoftwareDistribution\ and re-downloading.
    Already tried using Media Creation Tool.
    Already ran WindowsUpdate.diagcab

    How do I find the cause of the freeze?
      My Computer


  2. Posts : 56,806
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #2

    bradleypariah said:
    Running 1703 on Intel Hardware w/ SoundBlaster audio and Nvidia GPU.
    Samsung SSD.
    Peripherals include wireless 360 receiver and Logitech wireless keyboard/mouse dongle.

    Machine badgering me about updating to FCU, and "chooses" to update even when I tell it specifically not to.
    Every time machine reboots, it begins the lengthy update to 1709, and the progress wheel freezes/stops spinning at exactly 33%.
    Computer never BSODs or spits out an error.
    I have to hold down power, and when I reboot, Windows rolls back to 1703 automatically.
    After logging in, stupid Windows starts pestering me again with notifications to install the futile update.
    I told it to remind me in three days, it reminded me the next morning.
    In the Start menu, I have options to "Shut down", "Restart", "Update and Shut down", or "Update and Restart".
    Blasted thing begins FCU update no matter what I choose.
    Anyone know where to buy a grenade?

    Already tried deleting all files in C:\Windows\SoftwareDistribution\ and re-downloading.
    Already tried using Media Creation Tool.
    Already ran WindowsUpdate.diagcab

    How do I find the cause of the freeze?
    Typically, the 30-33% spot is where it is installing drivers, in particular the graphics drivers. If you have any AV apps running, try disabling them from running. There is a reboot right before the 30-33% point and an AV may be starting at boot and interfering with the driver installation. This is my best guess at this point.

    As far as why it ignores your 3 day reminder request, that's anybody's guess. Might be because it failed, rolled back, and the reminder part is messed up.

    Anyway, try the disabling of any AVs, and see if it helps.

    TC
      My Computers


  3. Posts : 13
    Windows 10 Pro v1709
    Thread Starter
       #3

    Thanks for responding! I don't know what you mean by "AV app". Do you mean some kind of media player, or are you talking about uninstalling the driver? -or perhaps the Nvidia Control Panel?
      My Computer


  4. Posts : 56,806
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #4

    bradleypariah said:
    Thanks for responding! I don't know what you mean by "AV app". Do you mean some kind of media player, or are you talking about uninstalling the driver? -or perhaps the Nvidia Control Panel?
    AV = Anti Virus. Like Norton, Avast, Malwarebytes....that sort of thing.
      My Computers


  5. Posts : 13
    Windows 10 Pro v1709
    Thread Starter
       #5

    Ah. AV = Audio Video in my mind. Okay. I only have Windows Defender.
    I went in to Device Manager, and Uninstalled my sound card and GPU, and chose to delete the drivers for both.
    Also went into Control Panel and uninstalled the Nvidia Control Panel, then rebooted.
    Downloading upgrade through Media Creation Tool now.
      My Computer


  6. Posts : 56,806
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #6

    bradleypariah said:
    Ah. AV = Audio Video in my mind. Okay. I only have Windows Defender.
    I went in to Device Manager, and Uninstalled my sound card and GPU, and chose to delete the drivers for both.
    Also went into Control Panel and uninstalled the Nvidia Control Panel, then rebooted.
    Downloading upgrade through Media Creation Tool now.
    Good choice! When you're all done, and cleaned up, and backed up.....you can go run the MCT again and save it as an ISO somewhere for repair purposes. It's about 3.8GB. Good luck!

    TC
      My Computers


  7. Posts : 41,413
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    If the above works then problem solved.
    If the above does not work consider these steps:
    1) Open administrative command prompt and type or copy and paste:
    a) sfc /scannow
    b) dism /online /cleanup-image /restorehealth
    2) remove all unnecessary peripherals from the computer
    3) uninstall the printer
    4) view the sometimes hidden Panther logs and post the logs into the thread:
    (one drive or drop box share links)
    C:\$WINDOWS.~BT\Sources\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    Event logs (*.evtx)
    BlueBox.log
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
      My Computer


  8. Posts : 13
    Windows 10 Pro v1709
    Thread Starter
       #8

    Thanks for the suggestions!

    Turns out it was this stupid little Wi-Fi card that I had disabled in Device Manager. Removed it from the motherboard and the update completed.
    Freeze at 33% during update to 1709-img_20171021_121131814.jpg
      My Computer


  9. Posts : 56,806
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #9

    bradleypariah said:
    Thanks for the suggestions!

    Turns out it was this stupid little Wi-Fi card that I had disabled in Device Manager. Removed it from the motherboard and the update completed.
    Freeze at 33% during update to 1709-img_20171021_121131814.jpg
    Glad you got that all figured out. Wow! Sometimes it's the strangest things. Sounds like it was desperately trying to talk to that thing and getting no answer! :) Glad your up! Cheers.

    TC
      My Computers


  10. Posts : 41,413
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    How did you discover the problem?
      My Computer


 

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