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  1.    4 Weeks Ago #1
    Join Date : Mar 2017
    Posts : 8
    Windows 10 Pro v1709

    Freeze at 33% during update to 1709


    Running 1703 on Intel Hardware w/ SoundBlaster audio and Nvidia GPU.
    Samsung SSD.
    Peripherals include wireless 360 receiver and Logitech wireless keyboard/mouse dongle.

    Machine badgering me about updating to FCU, and "chooses" to update even when I tell it specifically not to.
    Every time machine reboots, it begins the lengthy update to 1709, and the progress wheel freezes/stops spinning at exactly 33%.
    Computer never BSODs or spits out an error.
    I have to hold down power, and when I reboot, Windows rolls back to 1703 automatically.
    After logging in, stupid Windows starts pestering me again with notifications to install the futile update.
    I told it to remind me in three days, it reminded me the next morning.
    In the Start menu, I have options to "Shut down", "Restart", "Update and Shut down", or "Update and Restart".
    Blasted thing begins FCU update no matter what I choose.
    Anyone know where to buy a grenade?

    Already tried deleting all files in C:\Windows\SoftwareDistribution\ and re-downloading.
    Already tried using Media Creation Tool.
    Already ran WindowsUpdate.diagcab

    How do I find the cause of the freeze?
      My ComputerSystem Spec
  2.    4 Weeks Ago #2
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,080
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by bradleypariah View Post
    Running 1703 on Intel Hardware w/ SoundBlaster audio and Nvidia GPU.
    Samsung SSD.
    Peripherals include wireless 360 receiver and Logitech wireless keyboard/mouse dongle.

    Machine badgering me about updating to FCU, and "chooses" to update even when I tell it specifically not to.
    Every time machine reboots, it begins the lengthy update to 1709, and the progress wheel freezes/stops spinning at exactly 33%.
    Computer never BSODs or spits out an error.
    I have to hold down power, and when I reboot, Windows rolls back to 1703 automatically.
    After logging in, stupid Windows starts pestering me again with notifications to install the futile update.
    I told it to remind me in three days, it reminded me the next morning.
    In the Start menu, I have options to "Shut down", "Restart", "Update and Shut down", or "Update and Restart".
    Blasted thing begins FCU update no matter what I choose.
    Anyone know where to buy a grenade?

    Already tried deleting all files in C:\Windows\SoftwareDistribution\ and re-downloading.
    Already tried using Media Creation Tool.
    Already ran WindowsUpdate.diagcab

    How do I find the cause of the freeze?
    Typically, the 30-33% spot is where it is installing drivers, in particular the graphics drivers. If you have any AV apps running, try disabling them from running. There is a reboot right before the 30-33% point and an AV may be starting at boot and interfering with the driver installation. This is my best guess at this point.

    As far as why it ignores your 3 day reminder request, that's anybody's guess. Might be because it failed, rolled back, and the reminder part is messed up.

    Anyway, try the disabling of any AVs, and see if it helps.

    TC
      My ComputersSystem Spec
  3.    4 Weeks Ago #3
    Join Date : Mar 2017
    Posts : 8
    Windows 10 Pro v1709
    Thread Starter

    Thanks for responding! I don't know what you mean by "AV app". Do you mean some kind of media player, or are you talking about uninstalling the driver? -or perhaps the Nvidia Control Panel?
      My ComputerSystem Spec
  4.    4 Weeks Ago #4
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,080
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by bradleypariah View Post
    Thanks for responding! I don't know what you mean by "AV app". Do you mean some kind of media player, or are you talking about uninstalling the driver? -or perhaps the Nvidia Control Panel?
    AV = Anti Virus. Like Norton, Avast, Malwarebytes....that sort of thing.
      My ComputersSystem Spec
  5.    4 Weeks Ago #5
    Join Date : Mar 2017
    Posts : 8
    Windows 10 Pro v1709
    Thread Starter

    Ah. AV = Audio Video in my mind. Okay. I only have Windows Defender.
    I went in to Device Manager, and Uninstalled my sound card and GPU, and chose to delete the drivers for both.
    Also went into Control Panel and uninstalled the Nvidia Control Panel, then rebooted.
    Downloading upgrade through Media Creation Tool now.
      My ComputerSystem Spec
  6.    4 Weeks Ago #6
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,080
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by bradleypariah View Post
    Ah. AV = Audio Video in my mind. Okay. I only have Windows Defender.
    I went in to Device Manager, and Uninstalled my sound card and GPU, and chose to delete the drivers for both.
    Also went into Control Panel and uninstalled the Nvidia Control Panel, then rebooted.
    Downloading upgrade through Media Creation Tool now.
    Good choice! When you're all done, and cleaned up, and backed up.....you can go run the MCT again and save it as an ISO somewhere for repair purposes. It's about 3.8GB. Good luck!

    TC
      My ComputersSystem Spec
  7.    4 Weeks Ago #7
    Join Date : Apr 2017
    Posts : 8,915
    windows 10 professional version 1607 build 14393.969 64 bit

    If the above works then problem solved.
    If the above does not work consider these steps:
    1) Open administrative command prompt and type or copy and paste:
    a) sfc /scannow
    b) dism /online /cleanup-image /restorehealth
    2) remove all unnecessary peripherals from the computer
    3) uninstall the printer
    4) view the sometimes hidden Panther logs and post the logs into the thread:
    (one drive or drop box share links)
    C:\$WINDOWS.~BT\Sources\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    Event logs (*.evtx)
    BlueBox.log
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
      My ComputerSystem Spec
  8.    4 Weeks Ago #8
    Join Date : Mar 2017
    Posts : 8
    Windows 10 Pro v1709
    Thread Starter

    Thanks for the suggestions!

    Turns out it was this stupid little Wi-Fi card that I had disabled in Device Manager. Removed it from the motherboard and the update completed.
    Click image for larger version. 

Name:	IMG_20171021_121131814.jpg 
Views:	5 
Size:	1.48 MB 
ID:	159434
      My ComputerSystem Spec
  9.    4 Weeks Ago #9
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,080
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by bradleypariah View Post
    Thanks for the suggestions!

    Turns out it was this stupid little Wi-Fi card that I had disabled in Device Manager. Removed it from the motherboard and the update completed.
    Click image for larger version. 

Name:	IMG_20171021_121131814.jpg 
Views:	5 
Size:	1.48 MB 
ID:	159434
    Glad you got that all figured out. Wow! Sometimes it's the strangest things. Sounds like it was desperately trying to talk to that thing and getting no answer! Glad your up! Cheers.

    TC
      My ComputersSystem Spec
  10.    4 Weeks Ago #10
    Join Date : Apr 2017
    Posts : 8,915
    windows 10 professional version 1607 build 14393.969 64 bit

    How did you discover the problem?
      My ComputerSystem Spec

 
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