New
#51
Naturally it's unfortunate upgrades can be difficult sometimes, I guess for the minority of the sum total of Windows users, and I also find the available support for resolving problems significantly lacking, not to mention the usual obscure error messages or logs.
You are exactly correct about the un-"available support". I've been in contact with Microsoft technical support repeatedly over about the last year about a broken Windows store and the inability of this machine to take, and keep, updates. These weren't brief conversations, either., and I had even less success with their online support. All I managed to get out of them were a couple of links to fixing a broken Windows store that I had already found, and that did not work. They were either unable or unwilling to even address the inability of the machine to properly take updates (gee-I never heard of that).
Your first response to me was more informative and helpful to me than all the calls to Microsoft were. I truly appreciate all the help that you've offered, and the patience you've shown.
I believe I've got all my ducks in a row for the in-place upgrade, but won't have time to do it until this evening. I'll report back after it's done.