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  1.    08 Oct 2017 #1
    Join Date : Apr 2015
    Posts : 226
    10 Home 64-bit | v1709| Build -16299.19

    Windows 10 upgrade from win 8 Stuck


    You won't find this laptop in either of my specs and falls in the "sure I'll take a look at it" family category.

    My Nephew's Gateway NE56R48u was being upgraded to 10 when the upgrade hung in one of those moments that the machine needed to restart itself. The screen stayed black and the blue led busy light continues to blink, this has been like this for several weeks and the NE56 has been shutdown and restarted a few times to run for hours by my nephew.

    Nothing I've tried works;
    • Over 15? different key combinations, press and hold or tap, even using the "SOS" code on f2,
    • pulled the cmos battery,
    • ran a boot dsk and that didn't take, but I don't believe it was for a gateway with 8 on it, nothing,

    I just can't break that update to get 8 to startup. I need to get at least to safe mode with cmd prompt, would something like hiren's or rufus work?

    I'll appreciate any and all suggestions even the ones that I may be wasting my time.
      My ComputersSystem Spec
  2.    08 Oct 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,998
    Win 10 Pro (1703)

    Hi, it's very unlikely you can recover your PC as is from that. Your inability to use a boot disk seems to mean you can't do anything with it.

    If you could boot from a valid bootable medium and had been using disk imaging as we so often recommend- then you could recover fairly easily and reliably- no technical help required.

    Safe Mode
    Even with a fully operational Windows installation you can't start safe mode unless you can at least get to a log-on screen. You can''t start it from a boot disk.

    Boot disk
    A very handy boot disk is Kyhi's, available from the top of the Software and Apps section- boots to Win 10 with a selection of utilities, including a partition manager and of course file explorer as usual.

    However your comment that it does not respond to any Fn keys etc suggests you may not be able to set boot priority or select a boot device. If so, that suggests a hardware problem.

    Check the disk
    If you can manage to boot from a bootable disk, boot using Kyhi's disk (if you can) and run HD Tune to check the disk's SMART params.

    If you can't, remove the disk, insert it into a USB caddy, and recover any data you need.

    You could try:
    http://gateway-us.custhelp.com/app/a...ZFElMjElMjE%3D

    Use the following steps to to launch Windows Automatic Repair.
    1. Hold the Power Button for 5 seconds or until the computer completely shuts off.
    2. Press the Power Button to turn the computer on.
    3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
    4. Repeat this process 2 or 3 times until you see the Preparing Automatic Repair screen.
    5. Let the computer boot to the Automatic Repair screen.
    6. Click Advanced Options, and then select Troubleshoot.
    7. Select Refresh your PC if you do not wish to erase data, or Reset your PC to erase all data and restore the system.
    8. Follow the onscreen instructions to complete recovery.

    - you might be very lucky..

    BIOS: F1 or F2 repeatedly for older systems. I assume you've tried that.
      My ComputerSystem Spec
  3.    08 Oct 2017 #3
    Join Date : Apr 2015
    Posts : 226
    10 Home 64-bit | v1709| Build -16299.19
    Thread Starter

    Thanks dalchina,

    I'm pretty sure the boot dsk I tried wasn't built for win8 and I'm hoping that Kyhi’s Rescue Disk will work (I forgot about that one). Dsk Image? I have mine but I'll check if my nephew has any but I doubt it.

    The problem is I'm blind because of the loop or whatever it is, shows the HDD is busy but I can't break the loop and it doesn't help that I don't have a display, it's black.

    I'll be out for awhile but I'll be trying Kyhi's dsk and that link to enter gateway's recovery, thanks again for the link. It'd be nice to see some life outta this machine instead of just a blinking light and my reflection staring back at me.

    F1-F2? Yep, been there, done that...
      My ComputersSystem Spec
  4.    08 Oct 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,998
    Win 10 Pro (1703)

    If you power down, power up.. do you even see a PC logo?

    During that phase you may need to access the BIOS- if you can't even do that, you're pretty much sunk, I fear. That comes before anything disk related, as I'm sure you know.
      My ComputerSystem Spec
  5.    08 Oct 2017 #5
    Join Date : Apr 2015
    Posts : 226
    10 Home 64-bit | v1709| Build -16299.19
    Thread Starter

    Quote Originally Posted by dalchina View Post
    If you power down, power up.. do you even see a PC logo?
    No, nothing.
    Click image for larger version. 

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    Quote Originally Posted by dalchina View Post
    During that phase you may need to access the BIOS- if you can't even do that, you're pretty much sunk, I fear. That comes before anything disk related, as I'm sure you know.
    Yes, I know. Well, I guess my nephews' goin' down with the ship...

    I'll still try those two earlier tips to see if anything shakes loose but I don't hold much hope.
      My ComputersSystem Spec
  6.    08 Oct 2017 #6
    Join Date : Sep 2014
    Posts : 448
    10 preview 64bit

    Hi Anak,

    just outa interest has he upgraded the Ram,
    If he has try dropping/swapping the sticks.


    Roy
      My ComputerSystem Spec
  7.    08 Oct 2017 #7
    Join Date : Apr 2015
    Posts : 226
    10 Home 64-bit | v1709| Build -16299.19
    Thread Starter

    Hi hawkman,

    To the best of my knowledge no it's still 4GB. But, I had thought of that, it's on my list to re-seat the ram.
      My ComputersSystem Spec
  8.    08 Oct 2017 #8
    Join Date : Oct 2017
    Posts : 47
    Windows 10

    Frankly, about over a year ago I updated from Win 8.1 to Win 10.

    At first I noticed a drop in speed and performance. I Googled the problem, and I found people complaining that after updating their computers became slow. And how a clean install of Win 10 solved the problem.

    But anyway, I thought, I'll just use it like this for a while and see how it goes.

    Then the dreaded updates started happening, and lasted for a million hours each. They would restart my lap top without permission, and stuff like that. BAD!

    Then one day, after one of the updates, all my folder and file names were suddenly stuck to the left instead of centered as they've always been.

    At some point I had enough, and decided to downgrade to Win 8.1. I'm still running Win 8.1, but will be using Win 10 in a few days when my new lap top arrives. Give it another shot.

    So for your problem, maybe best to do a real format, and install a fresh copy of Windows 10, instead of updating.
      My ComputerSystem Spec
  9.    08 Oct 2017 #9
    Join Date : Apr 2015
    Posts : 226
    10 Home 64-bit | v1709| Build -16299.19
    Thread Starter

    So for your problem, maybe best to do a real format, and install a fresh copy of Windows 10, instead of updating.
    That's what we'd like to eventually get around to doing but there has been no success in getting out of the hung update loop, with that in the way the machine won't allow any other functions.

    • You turn it on and feel/hear the HDD spin-up,
    • The power light is steady,
    • The HDD activity light blinks,
    • There's no response from any keyboard taps or holds,
    • Place a disk in the optical drive and you can hear/feel it spin-up but there's nothing on the display screen,
    • I've checked to make sure the brightness is up and the machine is using its display but how can I tell for sure since I don't get a response from the keyboard?
    • I do see changes in the activity light blinking rate when pressing any key, but nothing changes and the display screen remains black.
    • And you see this for the next 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 hours a blank, black display screen.

    Click image for larger version. 

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    But the LED activity lights keep burning/blinking, if you turn it off then back on the same thing happens, for the next 3 to 12hours.

    Before I can do anything else; I need a way to break that hung update so the machine can forget about it and boot to the OS.
      My ComputersSystem Spec
  10.    08 Oct 2017 #10
    Join Date : Oct 2017
    Posts : 47
    Windows 10

    I'm no expert, but can't you enter the BIOS as soon as the lap top starts, and then set it to boot from CD or USB, and then use a CD or USB with an OS on it to install something - XP, 7, 8, whatever.
      My ComputerSystem Spec

 
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