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  1.    27 Sep 2017 #1
    Join Date : Apr 2016
    AZ
    Posts : 113
    Windows 10 Pro 64 bit

    "There were problems installing updates"


    As the thread title say...

    This is a screenshot of what I see when I try to run updates.

    Click image for larger version. 

Name:	win_update_error.PNG 
Views:	21 
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ID:	155296

    Here is a screenshot of my winver.

    Click image for larger version. 

Name:	winver.PNG 
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ID:	155297

    It's been like this since September 13, 2017.
    I also ran the Windows Update Mini Tool and still couldn't get updates.

    Click image for larger version. 

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ID:	155298

    Windows Update is running.

    Click image for larger version. 

Name:	winsrv.PNG 
Views:	2 
Size:	63.6 KB 
ID:	155299

    I've looked up the error code and it refers to having Microsoft Security Essentials,
    as well as Windows Defender installed.
    However, I can't find anything related to Microsoft Security Essentials installed on my machine.

    Anyone know how to address this issue?
      My ComputerSystem Spec
  2.    28 Sep 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,074
    Win 10 Pro (1703)

    You might try post #25 here to see if it helps:
    Multiple issues: Error code: 0x80070426 - Page 3 - Windows 10 Forums

    (I searched the forum for the your error code.. there are more results if you'd care to do the same).
      My ComputerSystem Spec
  3.    28 Sep 2017 #3
    Join Date : Apr 2016
    AZ
    Posts : 113
    Windows 10 Pro 64 bit
    Thread Starter

    Quote Originally Posted by dalchina View Post
    You might try post #25 here to see if it helps:
    Multiple issues: Error code: 0x80070426 - Page 3 - Windows 10 Forums

    (I searched the forum for the your error code.. there are more results if you'd care to do the same).
    Thanks for your reply.
    I checked the link you offered and couldn't find anything related to my issue, other then the same error code.
    I built the computer myself and didn't install McAfee, Norton or any other stuff like that.
    I'll have to do more searching, as you suggested.

      My ComputerSystem Spec
  4.    28 Sep 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,074
    Win 10 Pro (1703)

    Hi,
    [1:49:39 PM]: An error has occurred: 0x80070426 The service has not been started
    suggests a clue.

    You could also check your event log to see what that says.

    Run the troubleshooter.
    Click image for larger version. 

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Views:	3 
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ID:	155374
      My ComputerSystem Spec
  5.    28 Sep 2017 #5
    Join Date : Apr 2016
    AZ
    Posts : 113
    Windows 10 Pro 64 bit
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi,

    suggests a clue.

    You could also check your event log to see what that says.

    Run the troubleshooter.
    Click image for larger version. 

Name:	1.jpg 
Views:	3 
Size:	77.3 KB 
ID:	155374
    I've run the troubleshooter before and have run it again according to your suggestions.
    The troubleshooter shows the same results as it did before.

    Click image for larger version. 

Name:	Screenshot (251).png 
Views:	16 
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ID:	155382

    The Windows Update Settings page states that my device is up to date.
    However, when I run Windows Updates. I get the same message using the same 0x80070426 error code.




    The Windows Update Page is now showing this, after checking for updates this morning at 6:40am on 9/28/2017.

    Click image for larger version. 

Name:	Capture_2.PNG 
Views:	16 
Size:	7.8 KB 
ID:	155389
      My ComputerSystem Spec
  6.    28 Sep 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,074
    Win 10 Pro (1703)

    Please check your event log to see what that says. There should be reports related to that error.

    It would be interesting to see your Update History too please.

    [1:49:39 PM]: An error has occurred: 0x80070426 The service has not been started
    This suggests a clue.

    Please post a screenshot of each of the 3 services shown here as shown by services.msc
    Click image for larger version. 

Name:	1.jpg 
Views:	8 
Size:	153.8 KB 
ID:	155400
      My ComputerSystem Spec
  7.    28 Sep 2017 #7
    Join Date : Apr 2016
    AZ
    Posts : 113
    Windows 10 Pro 64 bit
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Please check your event log to see what that says. There should be reports related to that error.

    It would be interesting to see your Update History too please.
    Thanks for these suggestions, but I don't know how to find stuff using the Event Viewer, I wouldn't know where to look.
    Also, where do I find my update history, so I can post it for you to see?
      My ComputerSystem Spec
  8.    28 Sep 2017 #8
    Join Date : Apr 2016
    AZ
    Posts : 113
    Windows 10 Pro 64 bit
    Thread Starter

    Here are the screenshots, that I think you're asking for.

    Click image for larger version. 

Name:	Capture_3.PNG 
Views:	2 
Size:	24.2 KB 
ID:	155401Click image for larger version. 

Name:	Capture_4.PNG 
Views:	15 
Size:	15.5 KB 
ID:	155402Click image for larger version. 

Name:	Capture_5.PNG 
Views:	15 
Size:	14.3 KB 
ID:	155403Click image for larger version. 

Name:	Capture_6.PNG 
Views:	15 
Size:	10.6 KB 
ID:	155404

    I also get this from Windows Defender, when I try to check for updates.

    Click image for larger version. 

Name:	Capture_7.PNG 
Views:	14 
Size:	23.6 KB 
ID:	155406

    I don't know what going on, but something doesn't seem right about all this.
      My ComputerSystem Spec
  9.    28 Sep 2017 #9
    Join Date : Sep 2014
    Posts : 450
    10 preview 64bit

    You could run the tool from here,
    Activation troubleshooting - Windows 10 Forums
    update event errors will be at the bottom of it, copy/paste them


    Roy
      My ComputerSystem Spec
  10.    28 Sep 2017 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,074
    Win 10 Pro (1703)

    Cortana search or Settings search for Update History

    Again the clue at the end of your post, for which thanks, I'll look thru it, is that 'the service hasn't been started'.

    So it seems some service is in the wrong state or unable to run for whatever reason.

    As you can already see, the state of the Windows Update service is different to mine (in two ways).
    RPC, RPC Endoint... & DCOM server.... are the same as mine.


    Event log:
    Windows has an Event Viewer (search for it) but it's cumbersome and awkward.

    Event Log Explorer (freeware) is more user friendly and supports searching.
    Click image for larger version. 

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ID:	155409

    As this may be daunting, you might try
    a. Noting the time of the event (fault report)
    b. Typing Reli in cortana's search bar and clicking on Reliability History
    Click image for larger version. 

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Views:	3 
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ID:	155412
    - You might find a report related to the update failure there.
    If so, click on it and post any more detail.

    But this is a very small selection of reports, and it may well not be included there.
      My ComputerSystem Spec

 
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