something prevented us from communicating with our activation servers

  1. cottonball's Avatar
    Posts : 569
    Windows 10 Home
       #1

    something prevented us from communicating with our activation servers


    Would appreciate your assistance!

    Have a Windows 7 Home Premium computer (all legal), and got Windows 10 on it using the Media creation tool. It went flawlessly.

    However, tried to change some settings and was notified there was a problem with activation, and tto run the Troubleshooter. Got: "Something prevented us from communicating with our activation servers", error code 0x87e107e3


    Wouldn't the digital license come into play?
    Any clues as to how to solve this issue?


    Thanks for your help.

    CB
      My Computer

  2. Bree's Avatar
    Posts : 18,622
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #2

    cottonball said:
    ... was notified there was a problem with activation...
    ..."Something prevented us from communicating with our activation servers", error code 0x87e107e3
    Rough translation = "it's not you, it's us..."

    Microsoft seems to be having 'server troubles' at the moment. Seems the Store is down too....
    ... it says ‘something unexpected happened blah blah code 0x80073CF0’...
    Store update
      My Computers

  3. NavyLCDR's Avatar
    Posts : 15,507
    Windows 10 Pro
       #3

    Try opening a Command Prompt (Admin) <"Run as administrator" Command Prompt> and run:

    slmgr /ato
      My Computer

  4. cottonball's Avatar
    Posts : 569
    Windows 10 Home
    Thread Starter
       #4

    Thanks for the replies!

    Got:
    slui.exe 0x2a 0x803F7001


    Then:
    Windows Activation
    An error has ocurred, contact MS by phone, etc.
      My Computer

  5. Superfly's Avatar
    Posts : 3,325
       #5

    I agree with @Bree

    MS sometimes "loses" digital licences on the server and then this sort of thing appears. Always a good idea to check if the device is registered under your MSA (if you use one)

    A similar issue previously was solved via an MS support call and re-directing to the Store and re-activating that way... not sure if previous Store bought licence was necessary but that's how I recall that one being fixed.

    Bottom line... only MS can fix this, but keep trying as @NavyLCDR suggested - perhaps servers were down/being upgraded and such.
      My Computer

  6. cottonball's Avatar
    Posts : 569
    Windows 10 Home
    Thread Starter
       #6

    Success!!!

    Kept getting Error code: 0x803f7001


    Have a valid product key for windows 7 on the COA sticker of the PC, and decided to used it to activate Windows:


    Start > Settings > Update & security > Activation
    Selected: Change product key

    Then typed the 25-character product key. It activated!!!

    Happy camper!!

    Thanks for your help.:)
      My Computer

  7. cereberus's Avatar
    Posts : 12,012
    Windows10
       #7

    Superfly said:
    MS sometimes "loses" digital licences on the server and then this sort of thing appears. Always a good idea to check if the device is registered under your MSA (if you use one)
    As a tip originally from @Kari iirc, I always name each activated installation in settings menus as XXXXX-act so when I look on the MS account, I know which devices are activated, as you cannot tell in the MS account.

    This enables me to delete old ones not activated to keep this tidy.

    something prevented us from communicating with our activation servers-image.png
      My Computer

  8. cottonball's Avatar
    Posts : 569
    Windows 10 Home
    Thread Starter
       #8

    Thanks for the info, cereberus.

    Only have the one installation. With any more, my 'cerebro' gets confused at a 9 level, on a scale of 1 to 10 !!


    Have a nice week!.
      My Computer


 

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