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  1.    21 Sep 2017 #1
    Join Date : Sep 2017
    Posts : 7
    10

    Update repeatedly trashing installation


    Hello folks, as above, I have a laptop which appears to have been stuffed by an update. I have twice reinstalled win10 from usb, along with everything else and then an update has installed and sent me to a blue screen, none of the options on which have worked.

    It seems I cannot prevent this update from screwing the machine and so am stuck in an endless loop of fixing the machine only for ms to force their duff update on it to trash it again.

    The laptop is an acer travelmate b113 series which originally came with win 8 pro installed. I am installing win 10 pro as it had upgraded to 10 - I presume win 10 pro but was unable to verify due to the initial issue.

    Any help much appreciated.
      My ComputerSystem Spec
  2.    21 Sep 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    Hi, to which update are you referring, and what is the Windows build to which it is being applied please?
    (Windows key + R, winver)
    or
    See Full Details about a Windows 10 ISO file Windows 10 Installation Upgrade Tutorials

    If you have a look in the News section, you will find there is a thread on each separate update for the different builds, albeit you may have to be a bit patient in finding it as there are many news items.

    Each is followed by discussion representing user experience of that update. There may be something relevant to you.

    I suppose there's a possibility that something you've installed is incompatible with the update, or even that there's some obscure hardware incompatibility.

    One way you can give yourself a second chance without reinstallation is to do what we so often and so strongly advocate- use disk imaging routinely, and keep your Windows image updated. (E.g. Macrium Reflect (free) + its boot medium + external storage fore iage sets).

    Thus- e.g.
    Clean install - check it works- then install Macrium and create your first base Windows backup (all Windows partitions)

    Apply Windows update - update disk image

    Install some progs/ settings - - update disk image

    Further changes - update disk image

    If something goes wrong, it's < 1 hour to restore an image and be back as you were.
    (Could be less if USB3 & SSD e.g.)
      My ComputerSystem Spec
  3.    21 Sep 2017 #3
    Join Date : Sep 2017
    Posts : 7
    10
    Thread Starter

    Thanks for the reply. I'm not sure which update is causing the problem. I rebooted after installing office and it said it was installing updates, then rebooted with the lovely and utterly useless blue screen.

    I have a few 10 isos on my hard disk, one of which is 10 pro. I will post back with the version when I can identify it.

    Unfortunately it's not my laptop as regards a disk image.
      My ComputerSystem Spec
  4.    21 Sep 2017 #4
    Join Date : Sep 2017
    Posts : 7
    10
    Thread Starter

    Well your question about which version I have made me download a fresh copy. The one I had (not sure of version) was older and was labelled win 10 pro as opposed to the newer version (1703) which was just labelled windows and then gave me a choice of home/pro etc.

    It still didn't install properly and gave me an error message 'windows could not prepare the computer to boot windows 10' but then proceeded to boot anyway. It had cortana rambling at me which the previous version didn't. As of now it seems to be working fine but that was the case previously until updates screwed it up.

    I will endeavour to post back with an update as and when.
      My ComputerSystem Spec
  5.    09 Oct 2017 #5
    Join Date : Sep 2017
    Posts : 7
    10
    Thread Starter

    Just to update this, I managed to turn off updates for 35 days and it did not throw up any errors until that point. No reports of issues since so it would appear that using an older version may have been the cause of the issue.

    Hope this helps someone.
      My ComputerSystem Spec
  6.    09 Oct 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    Hi, thanks for the updates. It's not clear what's been happening as we don't know which build or update is involved.

    One thing that can happen to some PCs is that Windows updates a driver, and the driver update causes a problem. One point at which this may happen in particular is after a build upgrade.

    windows could not prepare the computer to boot windows 10
    - I'd be asking about available space, both on C: and possibly unallocated space on the system disk, assuming this was a build upgrade.

    Also about the partitions- whether they are all on C: and whether there are duplicates or other Windows system partitions on other disks.
      My ComputerSystem Spec
  7.    09 Oct 2017 #7
    Join Date : Sep 2017
    Posts : 7
    10
    Thread Starter

    I have the iso on my hard drive if there is any way of getting the build from that.

    It was originally win8 I believe so yes it was an upgrade. There were a number of partitions which I left alone, but the partition I installed on was the previous OS partition and had plenty of space on it.
      My ComputerSystem Spec
  8.    09 Oct 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    From post #2 - would be useful:
    Hi, to which update are you referring, and what is the Windows build to which it is being applied please?
    (Windows key + R, winver)

    iso file:
    See Full Details about a Windows 10 ISO file Windows 10 Installation Upgrade Tutorials

    It was originally win8 I believe so yes it was an upgrade. There were a number of partitions which I left alone, but the partition I installed on was the previous OS partition and had plenty of space on it.
    - this leaves me concerned about your present partition layout...

    Could you post a screenshot using Minitool Partition Wizard, expanding columns as necessary to ensure all text is visible?

    Here's my EFI Windows for comparison:
    Click image for larger version. 

Name:	Partitions.jpg 
Views:	1 
Size:	25.3 KB 
ID:	157204

    To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Thanks.
      My ComputerSystem Spec
  9.    10 Oct 2017 #9
    Join Date : Sep 2017
    Posts : 7
    10
    Thread Starter

    I can't give you any of that information now as the laptop is back with its owner.

    Even if I had it, I wouldn't be able to tell which update caused the problems. I think it was more my use of an older iso that caused the problems - I would imagine the updates sent out don't cater for older versions which is why I posted back - to help anyone else avoid encountering similar problems.

    As for the partition layout, it's exactly as it was before the original issue occurred, everything worked fine after a reboot, and there was plenty of space, so it would appear that the 'could not boot' message was erroneous.
      My ComputerSystem Spec
  10.    10 Oct 2017 #10
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,075
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Just want to throw this out as a possible cause for the errors. This laptop (TravelMate) runs a 2nd generation Sandy Bridge processor, which is not on Intel's Windows 10 supported list.

    Intel® Processor Support for Microsoft Windows® 10

    It may be running into unsupported, outdated and/or missing drivers.
      My ComputersSystem Spec

 
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