1.    20 Sep 2017 #1
    Join Date : Jul 2015
    Brighton, Colorado
    Posts : 82
    Windows 10 Pro

    After clean install, lost Pro license


    I did a clean install on my Dell laptop and in the end it did not show Pro which I purchased through Windows 10 upgrade. I was charged from MS.

    Any ideas what to do ?

    Thanks
      My ComputerSystem Spec
  2.    20 Sep 2017 #2
    Join Date : Sep 2014
    Posts : 449
    10 preview 64bit
      My ComputerSystem Spec
  3.    20 Sep 2017 #3
    Join Date : Sep 2014
    Posts : 449
    10 preview 64bit

    Hi Ken,

    suspect the install media was Home, so just input the new key.

    Then Back-up using Macrium.


    Roy
      My ComputerSystem Spec
  4.    20 Sep 2017 #4
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Which Dell laptop? What OS was it originally supplied with by Dell? Was it supplied with W8 Home or W10 Home? If so, there's a key for Home embedded in the system board, when you do a clean install Setup would find this and install the Home edition automatically.

    Try going to 'Settings > Update & security > Activation > Change product key' and...

    ....enter the generic/default/public key below. This key will upgrade your device to Windows 10 Pro, but will not activate it.

    VK7JG-NPHTM-C97JM-9MPGT-3V66T
    Upgrade Windows 10 Home to Windows 10 Pro

    As you have installed Pro on this Dell before you should already have a Digital Licence for Pro on the Microsoft activation servers. Your W10 Pro should activate automatically once it finds this.
      My ComputersSystem Spec
  5.    20 Sep 2017 #5
    Join Date : Jul 2015
    Brighton, Colorado
    Posts : 82
    Windows 10 Pro
    Thread Starter

    This was done through Windows 10 so there is no key to use. I do have my credit card charged, but haven't got the statement yet. Guess I will have to call MS unless someone has a better idea.
      My ComputerSystem Spec
  6.    20 Sep 2017 #6
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by hawkman View Post
    suspect the install media was Home...
    Unlikely, if the install media was made by the Media Creation Tool it will contain Home, Pro, Single-language Home and Education. You are offered the choice when running Setup unless it detects an embedded key on the PC, in which case it installs the edition for which the key is valid.
      My ComputersSystem Spec
  7.    20 Sep 2017 #7
    Join Date : Jul 2015
    Brighton, Colorado
    Posts : 82
    Windows 10 Pro
    Thread Starter

    so maybe I should get another media creation download and do a repair install. otherwise I have to start from
    from scratch.
      My ComputerSystem Spec
  8.    20 Sep 2017 #8
    Join Date : Aug 2016
    S/E England
    Posts : 4,520
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by ken1943 View Post
    so maybe I should get another media creation download and do a repair install. otherwise I have to start from scratch.
    There should be no need, you have a clean install already. As I understand your question it installed as Home rather than the Pro you wanted to install. As I said, one explanation for how it could have ended up this way is that there's a valid Home key embedded in the bios firmware.

    You have previously upgraded to Pro and (presumably) that was activated. If so, there is a digital licence for Pro linked to your machine stored on Microsoft's activation servers. If you change the key to the generic Pro key it should upgrade you to Pro and activate from your existing digital licence.

    This Solved thread had a similar problem...
    Windows 10 Pro clean installation
      My ComputersSystem Spec
  9.    20 Sep 2017 #9
    Join Date : Jul 2015
    Brighton, Colorado
    Posts : 82
    Windows 10 Pro
    Thread Starter

    Got it fixed by going to MS Chat who sent me to the store. It downloaded the upgrade again and activated. No reason was given for why it happened.
      My ComputerSystem Spec

 


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