Windows 10: Unable to install updates

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  1.    14 Sep 2017 #1

    Unable to install updates


    Hello,
    I run windows 10 1607 and I am unable to :
    - Install .net framework update kb3186568 (error 0x8000ffff )
    - run sfc /scannow : Windows Resource Protection could not start the repair service
    - install creator update : error 0x8007007e
    - run dism /scanhealth : error 0x8000ffff

    You can find my cbs log here : CBS.zip

    Thanks
      My ComputerSystem Spec


  2. Posts : 5,978
    Windows 10 Pro Build 1709
       14 Sep 2017 #2

    Hi contremaitre.

    Might I suggest an inplace repair / upgrade as a possible solution.

    Repair Install Windows 10 with an In-place Upgrade

    If this works it will upgrade you to the Creator Update.

    I recommend backing up your data off machine and I would further recommend making an Image with a tool like Macrium Reflect. You want to be able to get back to where you started.

    Backup and Restore with Macrium Reflect


    Ken
      My ComputerSystem Spec

  3.    18 Sep 2017 #3

    Hi,
    I just tried an inplace upgrade with the media creation tool and I got an error :
    Windows 10 installation failed

    Here is the CBS logs :
    2017-09-18 16:45:51, Info CBS TI: --- Initializing Trusted Installer ---
    2017-09-18 16:45:51, Info CBS TI: Last boot time: 2017-09-14 17:34:52.499
    2017-09-18 16:45:51, Info CBS TrustedInstaller terminated with pending operations.
    2017-09-18 16:45:51, Info CBS Starting TrustedInstaller initialization.
    2017-09-18 16:45:51, Info CBS Ending TrustedInstaller initialization.
    2017-09-18 16:45:51, Info CBS Starting the TrustedInstaller main loop.
    2017-09-18 16:45:51, Info CBS TrustedInstaller service starts successfully.
    2017-09-18 16:45:51, Info CBS Winlogon: Registering for CreateSession notifications
    2017-09-18 16:45:51, Info CBS Winlogon: Loading SysNotify DLL
    2017-09-18 16:45:51, Info CBS Winlogon: Starting notify server
    2017-09-18 16:45:51, Info CBS Registering for pre-shutdown notification to complete the pended operation
    2017-09-18 16:45:51, Info CBS Startup processing thread terminated normally
    2017-09-18 16:45:51, Info CBS TI: Startup Processing completes, release startup processing lock.
    2017-09-18 16:45:51, Info CBS Starting TiWorker initialization.
    2017-09-18 16:45:51, Info CBS Ending TiWorker initialization.
    2017-09-18 16:45:51, Info CBS Starting the TiWorker main loop.
    2017-09-18 16:45:51, Info CBS TiWorker starts successfully.
    2017-09-18 16:45:51, Info CBS Universal Time is: 2017-09-18 14:45:51.969
    2017-09-18 16:45:51, Info CBS Loaded Servicing Stack v10.0.14393.1051 with Core: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.1051_none_7f2bf7ea21d201b2\cbscore.dll
    2017-09-18 16:45:51, Info CSI 00000001@2017/9/18:14:45:51.993 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffb05196c69 @0x7ffb065655bb @0x7ffb06566372 @0x7ff605732d9d @0x7ff6057335e0 @0x7ffb28d27de3)
    2017-09-18 16:45:52, Info CBS Session: 30617740_3542847164 initialized by client Setup360, external staging directory: (null), external registry directory: (null
    2017-09-18 16:47:52, Info CBS Trusted Installer successfully registered to be restarted for pre-shutdown
    2017-09-18 16:47:52, Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
    2017-09-18 16:47:52, Info CBS TiWorker signaled for shutdown, going to exit.
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: ExecutionEngineFinalize
    2017-09-18 16:47:52, Info CBS Ending the TiWorker main loop.
    2017-09-18 16:47:52, Info CBS Starting TiWorker finalization.
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: ManifestCacheFinalize
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: ExecutionEngineFinalize
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: ComponentAnalyzerFinalize
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: PackageTrackerFinalize
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: CoreResourcesUnload
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: SessionManagerFinalize
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: CapabilityManagerFinalize
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: PublicObjectMonitorFinalize
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: Enter vCoreInitializeLock
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: WcpUnload
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: DrupUnload
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: CfgMgr32Unload
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: DpxUnload
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: SrUnload
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: CbsEsdUnload
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: CbsTraceInfoUninitialize
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: CbsEventUnregister
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: AppContainerUnload
    2017-09-18 16:47:52, Info CBS CbsCoreFinalize: WdsUnload, logging from cbscore will end.
    2017-09-18 16:47:52, Info CBS Ending TiWorker finalization.
    2017-09-18 16:47:52, Info CBS Ending the TrustedInstaller main loop.
    2017-09-18 16:47:52, Info CBS Starting TrustedInstaller finalization.
    2017-09-18 16:47:52, Info CBS Winlogon: Simplifying Winlogon CreateSession notifications
    2017-09-18 16:47:52, Info CBS Winlogon: Stopping notify server
    2017-09-18 16:47:52, Info CBS Winlogon: Unloading SysNotify DLL
    2017-09-18 16:47:52, Info CBS Ending TrustedInstaller finalization.
      My ComputerSystem Spec

  4.    18 Sep 2017 #4

    Hi contremaitre,

    looking at the first CBS log, there appears to be component store corruption, and its creating an update pending loop.

    You could try a DISM restore health option
    Use DISM to Repair Windows 10 Image Windows 10 Performance Maintenance Tutorials

    If that fails then its looking like a clean install.

    Did you have Norton as your AV, then Avira, if so did you use the Norton removal tool

    Roy
      My ComputerSystem Spec

  5.    18 Sep 2017 #5

    Hi,
    I only have avast as AV.
    DISM scanhealth fails with error 0x8000ffff
    Looks like the pending loop prevent DISM from repairing, but I am not sure, could you have a look to this log CBS.log ?
    I would like to avoid reinstalling windows completly
      My ComputerSystem Spec


  6. Posts : 5,978
    Windows 10 Pro Build 1709
       18 Sep 2017 #6

    You did scanhealth and you know there is corruption. I believe you have to move on to step 5 and likely step 7.

    Do you have an ISO or ESD with the same version as you are trying to repair?
      My ComputerSystem Spec

  7.    18 Sep 2017 #7

    Hi

    Only said Avira as thats whats on your specs.

    That Cbs also shows major errors in the Winsxs folder, used for updating
    from it
    Corruption detection complete. numCorruptions = 24793
    Its then having a problem trying to create the repair operation.

    With that many errors i cannot see any other way, apart from a clean install

    Just to comfirm, is this an Enterprise version OS

    Roy
      My ComputerSystem Spec

  8.    19 Sep 2017 #8

    It's a home version. I already tried step 5 and 7 with the install.esd
      My ComputerSystem Spec


  9. Posts : 5,978
    Windows 10 Pro Build 1709
       19 Sep 2017 #9

    By version I mean 1607 or 1511 or 1703. If you downloaded and created USB key with Media Creation tool, and downloaded tool recently, you have V1703 on key.

    What version is yours windows, Windows key + R, type winver, enter.
      My ComputerSystem Spec

  10.    19 Sep 2017 #10

    mine is 1607
      My ComputerSystem Spec


 
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