1.    20 Aug 2017 #1
    Join Date : Aug 2017
    Posts : 5
    W10

    Can't activate after "reset this PC"


    Hi all, I installed a new M/B and subsequently performed a reset this PC action and now my W10 won't activate. I purchased W8 several years ago and had been using that key. My windows is up to date (just checked) and I'm getting error 0x803f7001 about not reaching the servers. I've tried re-entering the key and tried the generic key(s). SLUI 4 will not run. And running slmgr /dlv returned no issues.

    Pertinent screenshot is attached.
    Attached Thumbnails Attached Thumbnails New Bitmap Image2.jpg   New Bitmap Image.jpg  
      My ComputerSystem Spec
  2.    20 Aug 2017 #2
    Join Date : Oct 2014
    Posts : 144
    windows 10

    I changed my MB and I called MS to re-activate.
    Was painless and takes about 15 minutes. The guy on the other end was very helpful and pleasant
    try Calling them
    Sven
      My ComputerSystem Spec
  3.    20 Aug 2017 #3
    Join Date : Aug 2017
    Posts : 5
    W10
    Thread Starter

    Quote Originally Posted by Sven1458 View Post
    I changed my MB and I called MS to re-activate.
    Was painless and takes about 15 minutes. The guy on the other end was very helpful and pleasant
    try Calling them
    Sven
    I could be wrong...but the only reference I can find to a phone number is when running activation on the device. None of the activation options or activation troubleshooter on my PC produce a result other than a dead end. Searching for a phone number online circles you back to "built in product activation features"

    Edit: found this number (888) 571-2048.

    First attempt, go through automated system, get the callback, wait on hold several minutes then get hung up on.
      My ComputerSystem Spec
  4.    20 Aug 2017 #4
    Join Date : Oct 2014
    Posts : 144
    windows 10

    Try again, I got a call back.
    Maybe the hang up was an accident
      My ComputerSystem Spec
  5.    20 Aug 2017 #5
    Join Date : Aug 2017
    Posts : 5
    W10
    Thread Starter

    Ok, they confirmed my product key is valid but apparently I need tier 2 (my words) and need to wait until normal business hours tomorrow. Will update this week for any future googler's reference.
      My ComputerSystem Spec
  6.    20 Aug 2017 #6
    Join Date : Jul 2015
    Posts : 9,419
    Windows 10 Pro

    Have you tried:

    slmgr /ato
      My ComputerSystem Spec
  7.    21 Aug 2017 #7
    Join Date : Dec 2015
    Posts : 6,015
    Windows10

    You could reinstall windows 8.1, activate it, then reupgrade to Windows 10.

    Tier 2 sounds like bs to me.
      My ComputerSystem Spec
  8.    22 Aug 2017 #8
    Join Date : Aug 2017
    Posts : 5
    W10
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    Have you tried:

    slmgr /ato
    Same 7001 error.
      My ComputerSystem Spec
  9.    25 Aug 2017 #9
    Join Date : Aug 2017
    Posts : 5
    W10
    Thread Starter

    Quote Originally Posted by cereberus View Post
    You could reinstall windows 8.1, activate it, then reupgrade to Windows 10.

    Tier 2 sounds like bs to me.
    This was the technically correct answer according to Windows support. However, after verifying my Win 8.1 key was valid they were kind enough to provide me with a new "one time" key. End total was 3 phone calls (two outbound from me and one scheduled).
      My ComputerSystem Spec
  10.    26 Aug 2017 #10

    I'm glad you are sorted but with digital licencing MS is creating problems...seems they are "losing" licenses but at least provide a "1-time"
      My ComputerSystem Spec

 


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