Windows Update, Error when updating Windows 10

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  1. Posts : 15
    Windows 10
       #1

    Windows Update, Error when updating Windows 10


    I was trying to update my Windows 10 latptop to the latest version but after running the Windows Update in settings it then restarted saying it couldn't complete the Update and uninstalled all the changes once it booted back up I ran it again and checked the details this is what it said.
    Windows Update, Error when updating Windows 10-screenshot-12-.png

    I have also tried the Windows 10 Update Assistant and it came up with the error code: 0x80070003.
    I will send any extra information you need just let me know what you need to know.
    Attached Thumbnails Attached Thumbnails Windows Update, Error when updating Windows 10-screenshot-11-.png  
      My Computer


  2. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    In the left lower corner search when you type winver is will open a pop up about windows.
    View that an post an image into the thread.
    HP computers typically come with UEFI diagnostics that check all of the hardware.
    Open the HP website > software and drivers > view all of the available drivers and find the latest UEFI diagnostics.
    See if you can download and install the latest version, 6.4
    HP PC Hardware Diagnostics | HP® Official Site
    Once you have the latest version of the UEFI diagnostics installed plan to run the hardware tests to run overnight.
    Power on the computer and repetitively click the F2 or F10 keys. Then navigate in the bios to the UEFI diagnostics.
    Then run a loop until failure test.
    If there is any component failure, even the battery, the testing will abort.
    If you view the monitor the next day and the loop until failure is still running that is a good sign.
    If it has made at least 1 pass then press the keyboard escape key and then confirm a pass in the UEFI log.
    Once these studies have completed you will have ruled in or ruled out hardware problems.
    Then you can move onto software problems.

    1) Create a bootable windows 10 iso: Download Windows 10

    2) Open administrative command prompt and type or copy and paste these commands:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    Attempt an in place upgrade repair using the bootable windows 10 iso.

    This is the method:
    1) power on the computer and boot to the desktop.
    2) open file explorer > this PC > local C: drive
    3) insert the windows 10 iso into any USB port
    4) identify the windows 10 iso within file explorer and click on it
    5) look for a file named setup or setup.exe
    6) launch the setup file
    7) choose language, time, currency, and keyboard
    8) do not click on install
    9) instead look in the lower left and click on repair your computer
    10) follow the text and images in this link to complete the in place upgrade repair.

    Read the information within the link about how this is supposed to save files and applications.
    At the same time if it is possible it will upgrade the computer.
    You do not need to be connected to the internet and it is preferable that you turn off wireless using a hardware button and make sure that there is no ethernet connection.

    If this upgrade fails you will then need to find the panther logs, cbs log and attempt to translate the language and error codes to find out about the failure to upgrade.
    If this upgrade works then you have solved many problems at once.
      My Computer


  3. Posts : 15
    Windows 10
    Thread Starter
       #3

    I Won't be able to do the last part until next week as I currently don't have a flash drive with me, but I ran everything else I could and no component errors were found.

    Windows Update, Error when updating Windows 10-screenshot-13-.png

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.


    C:\Windows\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.10240.16384


    Image Version: 10.0.10240.16384


    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.


    Stage 1: Examining basic file system structure ...






    732416 file records processed.



    File verification completed.






    40714 large file records processed.






    0 bad file records processed.


    Stage 2: Examining file name linkage ...






    885902 index entries processed.



    Index verification completed.






    0 unindexed files scanned.






    0 unindexed files recovered to lost and found.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.






    76744 data files processed.
    CHKDSK is verifying Usn Journal...






    41287824 USN bytes processed.



    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    465879039 KB total disk space.
    295524896 KB in 582872 files.
    334852 KB in 76745 indexes.
    0 KB in bad sectors.
    1013691 KB in use by the system.
    65536 KB occupied by the log file.
    169005600 KB available on disk.


    4096 bytes in each allocation unit.
    116469759 total allocation units on disk.
    42251400 allocation units available on disk.
      My Computer


  4. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Operating system integrity violations/corruption was found in the sfc /scannow.
    The dism command did not complete.

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /checkhealth
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehelath
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    The Windows build is very old. There have been at least 3 upgrades available over the last year.
    6) How come there was no upgrade until now?
    7) What is the malware history?
    8) Please post the HP UEFI diagnostic report results.

    9) Run HDTune: http://www.hdtune.com/to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.


    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
      My Computer

  5. Bree's Avatar
    Posts : 18,653
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #5

    PrismaticSoul77 said:
    I have also tried the Windows 10 Update Assistant and it came up with the error code: 0x80070003.
    Microsoft's 'Resolve Windows 10 upgrade errors : Technical information for IT Pros' says:

    Error Codes
    0x80070003- 0x20007
    Cause
    This is a failure during SafeOS phase driver installation.
    Mitigation
    Verify device drivers on the computer, and analyze log files to determine the problem driver.
    https://docs.microsoft.com/en-gb/win...ors#0xc1900101
      My Computers


  6. Posts : 15
    Windows 10
    Thread Starter
       #6

    1-5) Microsoft Windows [Version 10.0.10240](c) 2015 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    C:\Windows\system32>dism /online /cleanup-image /checkhealth


    Deployment Image Servicing and Management tool
    Version: 10.0.10240.16384


    Image Version: 10.0.10240.16384


    No component store corruption detected.
    The operation completed successfully.


    C:\Windows\system32>dism /online /cleanup-image /scanhealth


    Deployment Image Servicing and Management tool
    Version: 10.0.10240.16384


    Image Version: 10.0.10240.16384


    [==========================100.0%==========================]
    No component store corruption detected.
    The operation completed successfully.




    C:\Windows\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.10240.16384


    Image Version: 10.0.10240.16384


    [==========================100.0%==========================]
    The restore operation completed successfully.
    The operation completed successfully.





    .6/7) The Reason why it wasn't until now is I wans't able to access my latptop until recently as I was experiencing a "Handle Is Invalid" Error on login and at the time I could not find a solution until somewhat recently, Once managing to log back in the next issue was there was many path finding errors so it was extremely difficult to get around on my laptop until I reset enough of the paths to get around without problems.

    8)Type- System {E},
    Result-Passed,
    Failure ID- NA,
    Page 1/1 Description-NA
    9)Windows Update, Error when updating Windows 10-screenshot-17-.pngWindows Update, Error when updating Windows 10-screenshot-16-.png
    Windows Update, Error when updating Windows 10-screenshot-18-.png
      My Computer


  7. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Run the DM log collector which will collect multiple folders/files including msinfo32, dxdiag, mini dumps, event logs etc.:
    BSOD - Posting Instructions - Windows 10 Forums
    Please post the desktop zip into the thread.
      My Computer


  8. Posts : 15
    Windows 10
    Thread Starter
       #8
      My Computer


  9. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    In the logs there were many windows update failures as expected.
    Let us know when you have the bootable windows 10 iso.
    Immediately before the in place upgrade repair please change each the cbs and the dism files to old.
    scannow and restorehealth will be run creating new files.
    Then the in place upgrade repair will be done.
    If it fails you will look for the panther folder.
    Some of the files are by default hidden so file explorer view must be modified to display hidden files when searching.
    There were integrity violations or operating system corruption that was fixed by scannow.
    By creating new cbs and dism files without the corruption it may make the task of deciphering the log contents less complex.

    1) perform a windows update
    2) open administrative power shell and type or copy and paste: Get-WindowsUpdateLog
    This may take 5 to 10 minutes to complete.
    Upon completion there will be a txt file on the desktop.
    3) Using a one drive or drop box please post a share link into the thread.
      My Computer


  10. Posts : 15
    Windows 10
    Thread Starter
       #10
      My Computer


 
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