Windows Update, Error when updating Windows 10

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  1. Posts : 21,883
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Aug 2017 #11

    When you performed the windows update were there any failed KB# with error codes?
    The windows update logs displayed these error codes:
    8024402c (result)

    Do you still have a canon printer attached to the computer?
    The upgrade failure appears to be driver related (Bree post #5).
    So if there is hardware or software that is no longer in use any of these software applications or drivers can be uninstalled.
      My ComputerSystem Spec

  2.    17 Aug 2017 #12

    Yes there was 1 KB# Error

    Security Update for Windows 10 for x64-based Systems (KB3172729) -Error

    The other 2 KB#'s Does not show any Errors

    No, I don't have a canon printer attached to my computer and I am removing the driver for it now.
    Last edited by PrismaticSoul77; 17 Aug 2017 at 21:32.
      My ComputerSystem Spec

  3. Posts : 21,883
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Aug 2017 #13

    Please download and install driver view and post a link with the driver information in case it is needed after the in place upgrade repair.
      My ComputerSystem Spec

  4.    18 Aug 2017 #14

    Driver Info:

    I should also have access to a flashdrive by tomorrow.
      My ComputerSystem Spec

  5. Posts : 21,883
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Aug 2017 #15
      My ComputerSystem Spec

  6.    19 Aug 2017 #16

    I have tried to launch the setup file in the boot-able Windows iso but I am running into the Error "Sorry, We're having trouble determining if your PC can run Windows 10, Please close Setup and try again"
      My ComputerSystem Spec

  7. Posts : 21,883
    windows 10 professional version 1607 build 14393.969 64 bit
       19 Aug 2017 #17

    Please post the panther, cbs, and dism log files.

    These logs if available and others that you may see in the Panther folder:
    Setupmem.dmp ($Windows.~bt\Sources\Rollback\setupmem.dmp) ($Windows.~bt\Sources\Rollback\setupapi\
      My ComputerSystem Spec

  8.    19 Aug 2017 #18

    So far all I could find were the CBS.log, dism.log, setupact.log, setuperr.log and Event Logs.evtx. I couldn't find where the other logs were located.
      My ComputerSystem Spec

  9. Posts : 21,883
    windows 10 professional version 1607 build 14393.969 64 bit
       19 Aug 2017 #19

    By default the logs are hidden so when using file explorer make sure that view is opened to modify the ability to view the hidden files.
    There is software that can make the task substantially easier.
    That is instead of using search software that will index every file on the computer and and attached drives.
    Everything or everything search can be set to start on boot or start when you need it.
    When you type a character there is an instantaneous result.
    The more characters you type the narrower the results.
      My ComputerSystem Spec

  10.    19 Aug 2017 #20

    Ok Thank you and I found more of the files all except for setupmem.dmp there were no results for that.
    I have added all the files to this folder.
      My ComputerSystem Spec

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