Windows Update, Error when updating Windows 10

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  1. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    When you performed the windows update were there any failed KB# with error codes?
    The windows update logs displayed these error codes:
    80240022
    8024000c
    80070003
    180000a
    180200a
    8024402c (result)

    Do you still have a canon printer attached to the computer?
    The upgrade failure appears to be driver related (Bree post #5).
    So if there is hardware or software that is no longer in use any of these software applications or drivers can be uninstalled.
      My Computer


  2. Posts : 15
    Windows 10
    Thread Starter
       #12

    Yes there was 1 KB# Error

    Security Update for Windows 10 for x64-based Systems (KB3172729) -Error

    The other 2 KB#'s Does not show any Errors


    No, I don't have a canon printer attached to my computer and I am removing the driver for it now.
    Last edited by PrismaticSoul77; 17 Aug 2017 at 21:32.
      My Computer


  3. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Please download and install driver view and post a link with the driver information in case it is needed after the in place upgrade repair.
      My Computer


  4. Posts : 15
    Windows 10
    Thread Starter
       #14

    Driver Info:
    https://www.dropbox.com/s/nhq9cdgfha...ivers.txt?dl=0

    I should also have access to a flashdrive by tomorrow.
      My Computer


  5. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #15
      My Computer


  6. Posts : 15
    Windows 10
    Thread Starter
       #16

    I have tried to launch the setup file in the boot-able Windows iso but I am running into the Error "Sorry, We're having trouble determining if your PC can run Windows 10, Please close Setup and try again"
      My Computer


  7. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Please post the panther, cbs, and dism log files.

    These logs if available and others that you may see in the Panther folder:
    setuperr.log
    setupact.log
    Setupmem.dmp ($Windows.~bt\Sources\Rollback\setupmem.dmp)
    setupapi.dev.log ($Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log)
    BlueBox.log
    $Windows.~bt\Sources\Rollback*.evtx
      My Computer


  8. Posts : 15
    Windows 10
    Thread Starter
       #18

    So far all I could find were the CBS.log, dism.log, setupact.log, setuperr.log and Event Logs.evtx. I couldn't find where the other logs were located.

    https://www.dropbox.com/sh/s9st0cahk...lwQsSskda?dl=0
      My Computer


  9. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    By default the logs are hidden so when using file explorer make sure that view is opened to modify the ability to view the hidden files.
    There is software that can make the task substantially easier.
    That is instead of using search software that will index every file on the computer and and attached drives.
    Everything or everything search can be set to start on boot or start when you need it.
    voidtools
    When you type a character there is an instantaneous result.
    The more characters you type the narrower the results.
      My Computer


  10. Posts : 15
    Windows 10
    Thread Starter
       #20

    Ok Thank you and I found more of the files all except for setupmem.dmp there were no results for that.
    I have added all the files to this folder.
    https://www.dropbox.com/sh/s9st0cahk...lwQsSskda?dl=0
      My Computer


 
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