Problems installing KB4032188

Skofab · 02 Aug 2017

3 out of four machines have installed the above with no trouble. I have however 1 X Laptop (W10/64 bit) that will not do the decent thing!
Have had four attempts (one of which was download the update to my machine first - then running it.) In each case the windows update record says it has failed to install.
Anyone else having this hassle.
Your comments appreciated. Have run the update trouble shooter, but no success.

sygnus21 · 02 Aug 2017

I just updated both my Lenovo Thinkpad X1 Yoga laptop and my 2013 Asus Zenbook Prime laptop without issue. Will do my desktops later as I’m in the middle of some work right now.

That said, have you tried to manually download the update and install it? Might be worth a try. See Brink’s news article for download links - .NET Framework July 2017 Cumulative Quality Update for Windows 10 - Windows 10 Forums

BTW did you get an error code? I got one when I first tried to update the Asus, but a retry less than a minute later and all was good.

Skofab · 02 Aug 2017

Hi Sygnus21
Thanks for your response.
As indicated in my post - yes - I did do a manual download, but this had no success.
Further input greatly appreciated.

Bastet · 03 Aug 2017

Same for me, stayed at 2% for over 2 hours, I tried the update mini tool & it started download but appeared to stop at a few Mb, tried manually downloading & install failed. Trying again after storing an image & it's the same. Other downloads done at the same time worked fine. Running SFC & DISM & all fine.

Skofab · 03 Aug 2017

My problem is somewhat different to Bastet.

My update starts and continues showing all the right information - even to the point where I am asked to restart to complete the installation.
A look in update history however sadly says failed to install.

On this one laptop, I have found that the 'bits' entry in services show bits as stopped, and is showing manual. If I change this to start + auto (delayed) - within moments it reverts back to stopped/manual without any use whatsoever.

On my other three machines, all show 'bits' permanently started, and set to Auto (delay)

I am aware that 'Bits' is instrumental in the update process, so I think that this aspect has to be corrected first - admittedly guessology on my part.
An additional fact is that when I go to settings / update & security - it shows all up to date today (14.38). If I were to push check for updates - it would list KB4032188 as failed SO it is not up to date!

Keep the ideas coming guys

sygnus21 · 03 Aug 2017

No issue with my 2017 Lenovo Thinkpad, but 2013 Asus laptop always had issues with major updates like TH2, Anniversary, and the Creator update. In all those instances I had to do a clean install to get those updates. Never did figure out why I couldn't do the major updates without a clean install.

That said, I did get the failed to install on my Asus, but the second attempt went without issue. With that, unfortunately I've no suggestions for your issue at this point in time other than noting any error codes you get and researching them.

Oh, and if you have a third party AV, try switching it off and see what happens.

Bastet · 03 Aug 2017

Update now successful after restoring Windows 10 via an image, I also turned off Norton firewall just in case. Phew.

ZaphodBeeblbrox · 03 Aug 2017

I have 4 PCs running Windows 10. Two have updated to v1702, build 15063.502
They are:
- really old Samsung NC10 netbook (32bit Windows 10 on a 32bit machine)
- not quite so old Acer Extensa laptop (32bit Windows 10 on a 64bit machine)

My home-made Gigabyte system is stuck at v1607 build 14393.1480 - but let's not worry about that one now!

The real problem is my relatively new Asus Ultrabook (64bit Windows 10 on a 64bit machine)
It is stuck at v1703 build 15063.483. When I check for updates, two are listed:

- Definition update for Windows Defender - KB2267602
- Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4032188)

When I start the download, the first one comes down really quickly and then the second one gets to 1% and stops.

I think this is a 64bit problem. I've tried - twice - deleting the contents of Windows\SoftwareDistribution after stopping WUAUSERV service, but all that does is restart both the downloads after checking for updates, and then the second one stops at 1%.

As it's nearly 4am here, I'll come back again tomorrow.

sygnus21 · 03 Aug 2017

ZaphodBeeblbrox said:

I think this is a 64bit problem.

How'd you come to that conclusion

ZaphodBeeblbrox · 04 Aug 2017

sygnus21 said:

How'd you come to that conclusion

...because the old Samsung NC10 (Atom N270 processor) and the old Acer Extensa (Pentium T2330) are both running 32bit Windows 10 (and got updated) and the Asus Ultrabook (Intel i7 3517U) is running 64bit Windows 10.

But it is only a "gut" feeling. Other factors are that the Samsung and Acer were previously connected to my home network via WiFi for a few weeks, and didn't get updated to v1703. Then when I connected them by Ethernet cable to my Switch and turned off their WiFi's, they both got updated almost immediately.

That may have been a coincidence. Maybe Microsoft just happened to make the update available in Asia (where I am) at the same time as I connected them using the LAN cables.

My Asus Ultrabook doesn't have an Ethernet port - which is a pain in the rear. So when I tried to make a System Image using Acronis 2017, I discovered it can't do it over WiFi. (There was no "Computers Near Me" item in the "destination location" window). This is why the other two PCs - the Samsung and Acer - were on WiFi for a while because I was trying to determine if the problem in Acronis affected them too. And it did. So then when I reconnected them to the Ethernet switch using the LAN cables, they both immediately got updated!

So it may be a WiFi problem in the Asus Ultrabook. But it has been updated over WiFi up to version 1702 build 15063.483. It just won't go to .502 even though Windows Update says updates are available and downloading, but stuck at 1%.

Another clue that it may well NOT be 32/64bit related is the other Gigabyte system I have. It is at version 1607 build 14393.1480. But it is another 32bit Windows 10, so I don't see why it isn't getting updated. I think I may have messed up the Windows Update settings on it because Windows Update says: "Good news! The Windows 10 Creators Update is on its way. Want to be one of the first to get it?"

So why it's not here and available for this PC is a mystery. I suppose I could force it using the "Update Assistant" tool that is mentioned in the link in Windows Update labelled "Yes, show me how."

But I want to fix this WiFi-only Asus Ultrabook problem first. Again, today, it says "Downloading updates 1%".

Problems installing KB4032188

Problems installing KB4032188

Same Here, Well, Almost