Windows 10: Windows 10 cannot update after installation 'errors'

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  1. Posts : 9
    Windows 10 Creators
       11 Jul 2017 #1

    Windows 10 cannot update after installation 'errors'


    Hi, would anybody be able to shed some light on updates? since the installation of win 10 creators i am unable to download a single update, this applies to the app store too. used all the microsoft help tools, re-installed win 10 even installed a different win 10 build, tried everything, i just get a failed message with error codes, i'm at my wits end now. so i've come to this forum to see if anybody has a solution they could share with me, any help would be gratefully recieved. Thanks.
      My ComputerSystem Spec


  2. Posts : 6,942
    Windows 10 Pro x64 Build 1709
       12 Jul 2017 #2

    HI JRH789

    Hen you said you re-installed Windows was this a Windows reset or a clean install from fresh media (V1703)?

    What error messages are you receiving and what codes? Are they consistent codes for different versions, you said you installed two versions?

    When you re-installed did your Windows activate?

    Did you run any hardware scans against disk? Hardware errors shouldn't be caused by a Windows update but who knows, maybe the stars aligned.


    Ken
      My ComputerSystem Spec


  3. Posts : 9
    Windows 10 Creators
    Thread Starter
       12 Jul 2017 #3

    Hi Ken, thanks for getting back to me, it was a clean re-install (Anniversary ed.) re-format etc, could't get updates on that version either, so i reverted back to 1703, still the same outcome.

    The error messages i am getting all start with 'There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80240439)' I have had different error codes with the Anniversary disc (can't think of the build) but the most consistent is the one above. I would like to point out that i was running the anniversary edition just fine on a Toughbook CF-52 and got updates no trouble, i now have a desktop which i ran both disks on and came up against this, both activated fine though. Tried the network repair app/troubleshooter for updates,

    I read somewhere that Gigabyte mainboards could be an issue and may need flashing, but the pc is only 2 years old, and i hear flashing can go horribly wrong.

    I ran chkdsk as far as disc checking goes and all is well there. i have done quite a bit of research first before i came to this forum and it seems alot of people have had this happen, but this is odd. and frustrating as i cannot download from the store either, the error code i get for that is the same as for updates. I am at a loss Ken, mainboard? don't see how.

    Appreciated Ken, thanks.
      My ComputerSystem Spec


  4. Posts : 6,942
    Windows 10 Pro x64 Build 1709
       12 Jul 2017 #4

    Bios updates are not that bad but you are right, when they go bad they can go really bad. Some boards have dual BIOS's and a process to recover from a failed update. Best to leave this to the end. Have you looked at Gigabyte's forums for your board, if BIOS related you can't be only one.

    Here is what I would do. Clean install of 1607, no updates, absolutely no connectivity to internet. If you have a boot drive I would delete all partitions before re-installling. Please watch where your data is and do not accidentally incinerate it. If you have a lot of drives disconnect them all except for OS drive. Also disconnect extraneous USB devices, printers, scanners, game controllers, etc.

    With a clean install you will likely have to disable Secure Boot and Fast boot in BIOS for a successful installation. Please check BIOS and make sure they are disabled.

    Assuming 1607 gets installed and is usable I would then disable all driver updates. I use this process in 1607
    Windows + R keys
    Enter Sysdm.cpl
    Click on Hardware tab
    Click on Device Installation Settings
    Click on No
    A menu appears (first time) click Never Install driver software.
    You may get a warning. Click the option that says I’ll take care of it (not exact words)

    Once you have drivers updates shut off connect to Internet and see if you can get Window software updates.

    Ken
      My ComputerSystem Spec


  5. Posts : 9
    Windows 10 Creators
    Thread Starter
       13 Jul 2017 #5

    Hello Ken, did everything, unfortunately i still can't update, for the time being i installed kb4025342 cumulative standalone security patch. I guess it could be the mainboard, i will have to see about maybe flashing it?
      My ComputerSystem Spec


  6. Posts : 6,942
    Windows 10 Pro x64 Build 1709
       13 Jul 2017 #6

    Should you decide to flash it obviously note of any changes you made, especially around Boot or Storage. Make sure your power is stable, by this I mean doing during a storm is just asking for trouble. I like to have a UPS in-line. I'd also download manual and have a quick read for do's and don'ts.

    What I'm having trouble understanding is that it ran with 1607 and it updated. So why now won't it update. Not understanding relationship between Windows software update and hardware.

    Would you mind reviewing your update history to see that the update you installed is the only update the machine received.


    Ken
      My ComputerSystem Spec


  7. Posts : 9
    Windows 10 Creators
    Thread Starter
       13 Jul 2017 #7

    Hi Ken, sorry, when i installed 1607 i had the same issues as with 1703, i installed a copy of 8.1 and had no problems with updating. Checked the update history and there is only that one update.
      My ComputerSystem Spec


  • Posts : 6,942
    Windows 10 Pro x64 Build 1709
       13 Jul 2017 #8

    Hopefully some member will understand this better than I. Which Gigabyte board do you have?

    Ken
      My ComputerSystem Spec


  • Posts : 9
    Windows 10 Creators
    Thread Starter
       13 Jul 2017 #9

    Model H81M-DS2V. Realy appreciate your efforts anyway Ken, have emailed Gigabyte regarding this, maybe they can shed some light. Cheers Joe.
      My ComputerSystem Spec


  • Posts : 6,942
    Windows 10 Pro x64 Build 1709
       13 Jul 2017 #10

    Would have liked to crack this. There are two boards with that number, Rev 1.0 and Rev 2.0

    Both have a BIOS update for Win 10 to support Pentium AE processor. Rev 1.0 has one other to support Intel Gen 4 processor.

    Interesting in FAQ they don't mention supporting Win 10 but both have a BIOS update related to Win 10. Also nothing about not being able to update Windows 10 Anniversary or Creators

    This could be a really strange update process. If you load Windows 8.1 after creating a USB key from the Media Creation Tool, which will have the Creators version, and then type Setup against that key I wonder if you will get over the hump.


    Ken
      My ComputerSystem Spec


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