KB4013214 Failed to install - Error 0x80070643

hawkman said:

Hi Mike,
the 2 are possibly linked.
That error code is vague just means failed to install, you allready know that.

Any chance of posting the CBS log

1. Navigate to the following folder: C:\Windows\Logs
2. Right-click and on the CBS folder and select Copy.
3. Minimise all open windows and right-click on your Desktop, then select Paste.
4. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
5. A file, CBS.zip should appear on your Desktop.

Roy

OK I think its attached ...

Caledon Ken said:

Mike, please use Macrium Reflect to create your image. Free, reliable and member approved, we even have a tutorial.

Can I access a Reflect image from a Windows 10 system repair disk? If not, how to install it? Where is your tutorial?
Thanks

(p) CSI Payload Corrupt x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dllRepair failed: Missing replacement payload.(p) CSI Payload Corrupt x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dllRepair failed: Missing replacement payload.(p) CSI Payload Corrupt x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.0_none_b10b6234af138810\fdeploy.dllRepair failed: Missing replacement payload.(p) CSI Payload Corrupt x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dllRepair failed: Missing replacement payload.



Open administrative command prompt and type or copy and paste:


1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


2) sfc /scannow


3) dism /online /cleanup-image /restorehealth


4) chkdsk /scan


When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread



Please perform windows updates and post any failed update KB# with error code.


1) Click win + R keys (simultaneously)
2) type or copy and paste: services.msc
3) search on the list for each:
a) volume shadow copy
b) microsoft software shadow copy provider

For each right click and change:
status > automatic
services > started

reboot


click win + r (simultaneously)
type or copy and paste: gpedit.msc
navigate: computer configuration > administrative template > system > system restore
On the right pane right click on turn off system restore > edit > change it to not configured

reboot

report results in creating a restore point

Caledon Ken said:

Hi Mike. I boiled your CBS log, results attached.

If you go right to bottom you will see items it can't repair and can't repair from the source file in store.

Attachment 140859

Here is our tutorial on using DISM. You will have to use another source with known good copies of files.

Use DISM to Repair Windows 10 Image

As an alternative you may wish to use the inplace repair / upgrade. If you follow this process you will be upgraded to the Creator Update. If you use the update process your files should be okay. That said I always back up my data when I'm upgrading OS's, no exceptions.

Repair Install Windows 10 with an In-place Upgrade

Thanks Dick for repackaging file.

Ken

Thanks, Ken. I did the in-place upgrade. Seems to have fixed that problem