1.    16 Jun 2017 #1
    Join Date : Apr 2016
    McGregor Onatrio
    Posts : 3
    Windows 10

    Windows 10 update freezes computer


    The last couple of days, I keep getting notices for a huge update, I click to start the update and while it is installing, it reboots a couple of time, then nothing, just a black screen. Computer still on but froze up...

    I hold the off/on switch until it goes out.. I reboot the machine, a screen comes back up saying it is reverting back to latest version..

    Been going through this now for two days..Tried running the Microsoft trouble shooting and repair, says all is OK..Try to update once m ore same thing..

    Tried rebooting and continue hitting F5 for safe mode, nothing, starts normally..

    This machine was windows 7 at one time, I fought it until the last before upgrading. I sometimes wonder why..

    Any ideas as how I can get this update installed with out a freeze up.

    Edition: Windows 10 Home
    Version: 1607
    OS Build:1429.1758
    Processor: Intel (R) Core (TM) i5-2320 CPU @3.00 GHz 3.00
    Installed Ram: 8.00GB (7.88 GB usable)
    System Type: 64-bit operating system, x64-based processor

    Thanks

    Ron..
      My ComputerSystem Spec
  2.    16 Jun 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,025
    Win 10 Pro (1703)

    Hi, sorry to hear of your problem.

    Your build number looks strange: this is the latest I have for the AU (1607)
    Click image for larger version. 

Name:	1.jpg 
Views:	14 
Size:	30.7 KB 
ID:	139786

    Could you try Windows key + R, winver, and advise?

    Let's see if the failed update is listed.

    Please post a screenshot of your Update History.
    To post a screenshot please use the Insert Image button above your post to the left of the video icon.
    Also of your partitions:
    Windows key + X, Disk Management.Please also do these basic checks:
    Your file system:

    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    Your system files
    From an admin command prompt
    SFC /SCANNOW
    and report the summary result.

    The exact error message of the upgrade failure would help.

    Thanks.

    I would guess the update is the new Creator's Upgrade, the next major build.
    I would advise you act defensively and wisely, and create (or update) a disk image of your system. A few people have significant difficulty with the replacement of the whole of Windows.

    E.g. Macrium Reflect (free) + its boot medium + external storage (e.g. 1-2Tb) for disk image sets; option Backup, Windows Backup.
      My ComputerSystem Spec
  3.    16 Jun 2017 #3
    Join Date : Apr 2016
    McGregor Onatrio
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, sorry to hear of your problem.

    Your build number looks strange: this is the latest I have for the AU (1607)
    Click image for larger version. 

Name:	1.jpg 
Views:	14 
Size:	30.7 KB 
ID:	139786

    Could you try Windows key + R, winver, and advise?

    Results:

    Let's see if the failed update is listed.

    Please post a screenshot of your Update History.


    To post a screenshot please use the Insert Image button above your post to the left of the video icon.
    Also of your partitions:
    Windows key + X, Disk Management.Please also do these basic checks:
    Your file system:

    Came out 100% OK

    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.

    Your system files
    From an admin command prompt
    SFC /SCANNOW
    and report the summary result.

    The exact error message of the upgrade failure would help.

    Something about not being able to update, reverting back to latest version.

    Thanks.

    I would guess the update is the new Creator's Upgrade, the next major build.
    I would advise you act defensively and wisely, and create (or update) a disk image of your system. A few people have significant difficulty with the replacement of the whole of Windows.

    From what I can find, I'd say yes.

    E.g. Macrium Reflect (free) + its boot medium + external storage (e.g. 1-2Tb) for disk image sets; option Backup, Windows Backup.
    Will look into this..
    Attached Thumbnails Attached Thumbnails vinver.png   update history_01.png   update history_02.png  
      My ComputerSystem Spec
  4.    16 Jun 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,025
    Win 10 Pro (1703)

    Hi,
    1. There's no indication of a failed update - I suppose, since it's rolling back, it's possible the CU upgrade failure won't even be recorded.

    2. As above:
    Please post a screenshot of your partitions:
    Windows key + X, Disk Management.

    3. I think you're saying chkdsk passed ok.

    4. Did you run SFC /SCANNOW?
    Your system files
    From an admin command prompt
    SFC /SCANNOW
    and report the summary result.

    Assuming the above is ok, and you then create a disk image for your security, then

    Download the iso:
    Download Windows 10 ISO File Windows 10 Installation Upgrade Tutorials

    Be ready to attempt a manual upgrade
    - read carefully, noting all preparatory steps
    Upgrade to Windows 10 Windows 10 Installation Upgrade Tutorials
    - making sure to disconnect any unnecessary peripherals
      My ComputerSystem Spec

 


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